RingCentral VoIP Outgoing Call Issues
Posted on 2012-04-08
Our office uses RingCentral for our hosted PBX phone system (maybe not the best idea...).
I am asking for help here, as there support is very unhelpful.
We have a Comcast Business Internet line with 50Mbps down and 10Mbps up... We have never had issues with our internet connection... always super fast with internet activity with workstations and servers... we have about 8 people in the office and only about 3-5 in the office on any given day.
Our issue is with the call quality of our RingCentral VoIP service, hence the title of this question.
First, the phones are on a completely different network than computers and workstations. We simply had issues with the phones all around. When a user would make an outgoing call, the called party would be able to hear the user, but the user wouldn't hear anything. We were using a Cisco Business router. Even though we configured the router properly by opening the correct ports etc, we still had issues.
To try to rectify this, we simply bought $100 home router, disabled all firewalls on it and connect the phones to this network. Outgoing and incoming calls work perfectly, but no matter what, the called party hears the user very garbled. The user can hear everything perfectly, but not the other way around.
We simply do not know what the issue is. With ALL security disabled on the router, we are still having call quality issues. What could be causing this?
I have the same phone provisioned in the same way at my home on my home network and it works flawlessly... no problems whatsoever.
Does anyone have any insight on this???
ANY AND ALL HELP WOULD BE MUCH MUCH MUCH APPRECIATED!!!! Thank you!