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Firefox, Chrome and Outlook stopped working at once

Posted on 2012-04-09
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Last Modified: 2012-04-19
After i restarted by laptop (after 2 months of hibernation), Firefox, Chrome and Outlook stopped working at once. I can see in the process list that there's firefox.exe and chrome.exe, but the applications didn't appear. And my outlook can only work under safe mode. If not safe mode, it hangs each time i enter.

Now I'm in Windows XP safe mode and all the apps above are working.

How can I fix this problem?
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Question by:melwong
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8 Comments
 
LVL 3

Expert Comment

by:gnemi
ID: 37822806
uninstall and reinstall the latest versions of the applications
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Expert Comment

by:SleekDelite
ID: 37822824
I would suggest making sure you're Windows updates are all up to date and then restart it a couple of times to get it working in good flow again.  Hibernation is good for short term but it's probably best fully shutting it down if it's going to be off for so long.

It is also worth doing what Gnemi has suggested as there are most likely new versions of all three software packages.

Hope this helps
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LVL 3

Expert Comment

by:clinker83
ID: 37823073
I would suspect that something has happened to your application data for the account that you are using. Perhaps as a result of a virus. If you log in as a different user do the applications work for you.
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Author Comment

by:melwong
ID: 37823114
I've fixed it.
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Expert Comment

by:SleekDelite
ID: 37823132
Excellent! What did you do?
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Accepted Solution

by:
melwong earned 0 total points
ID: 37847775
i just reboot in safe mode and run ccleaner, temp cleaner and adaware.
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Expert Comment

by:SleekDelite
ID: 37848174
Excellent, good on ya mate!
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Author Closing Comment

by:melwong
ID: 37864811
thx
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