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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 223
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Emails get dissapeared

i have a strange stuff going on
i have sbs 2003 with outlook 2010
randomly i move email from one folder to other i go out from the folder get back in again
and the mail is gone!
i have lots of folder in my outlook but i dont think this is the problem
is there any kind of limt folder to sbs 2003 with outlook 2010?
how can this happen that the email just dissapears???
10X
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IT_Group1
Asked:
IT_Group1
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1 Solution
 
AnuroopsunddCommented:
in outlook check the view settings.. it can be you have set the folder to just view the last 7 days mails or some other settings..
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shahzammCommented:
it could be filter applied to folder or PST. View -> View Settings-> Filters & clear all filters
it could be you are using 2 places to login. maybe one place youare using mailbox as default & another place PSt as default.
it could be auto archiving.
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IT_Group1Author Commented:
ive reset the view  by the reset button
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IT_Group1Author Commented:
where is the 7 days setting?
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AnuroopsunddCommented:
Select View Tab- Change View...  you have different options there.
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IT_Group1Author Commented:
sorry
but i cant find the 7 days setting
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AnuroopsunddCommented:
see attached
7days.JPG
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IT_Group1Author Commented:
10X
but i dont have these settings when i click the change settings button
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AnuroopsunddCommented:
Click on Change View.. not Change Settings.
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AnuroopsunddCommented:
when you click on Change View..
Click on manage All Views
select the <Current View Settings> and click on Modify

Can you confirm Filter is off... see attached image...
filter.JPG
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IT_Group1Author Commented:
i will check it and let you know tomorrow
10x!!
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abdulalikhanCommented:
You can find the last seven day option in the Filter settings.

There is also a possibility that MAPI views are corrupted. First search the outlook with all item option if you are able to view the email then it is the MAPI view corruption.

The mapi tool is a free tool available.

I lost the link to recover this option. Please let me know if this is the problem, I will send you that link.
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John HurstBusiness Consultant (Owner)Commented:
If you close Outlook (shut Outlook down), and then re-open it, does the Mail return?  I stopped using Outlook Favourites to cure this problem.

... Thinkpads_User
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AmitIT ArchitectCommented:
Use copy, it is always recommended to copy the data. Copy/Compare/Delete. Move option always has the risk.
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IT_Group1Author Commented:
i checked and there is no 7 days filter or any other filter
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abdulalikhanCommented:
Have you checked my suggestions. There is a possibility that the MAPI view is disturbed, check by searching the emails with all items option enabled. For correction you have to use MAPITOOL.
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IT_Group1Author Commented:
the missing emails are also missing via OWA
so i still to check the mapi?
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abdulalikhanCommented:
check through MAPITOOL.
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