Solved

Backup Exec 2012 Index Error

Posted on 2012-04-09
4
1,024 Views
Last Modified: 2012-04-10
We're trying to install Symantec Backup Exec 2012 (trial version) for SBS on a new server running Windows SBS 2011 64bit.   We tried installing it against a Microsoft SQL Server 2005 but it only worked for small runs and then failed due to "undefined error".  We now installed Microsoft SQL Server 2008 R2 and reinstalled Backup Exec from scratch.

Installation went ok, we selected a database, we installed two symantec hot patches, rebooted, program starts up correctly.  

However when we try to "Create a Backup Copy" we get an Index Error.  Since it's all in spanish, I'll provide a translation:
"Index was out of interval: It must be a non-negative number or smaller than the collection size.  Parameter name:  Index

It then presents a long string of errors which I've attached in a screenshot.

The error messages seem to make reference to "32" while the server is "64"bit.  Could this have something to do with it?  What could be causing this db error?  The program seems to work fine, db credentials ok, but it won't let us program or execute a job.  After the error the program closes.
backupexec-error-screenshot.jpg
0
Comment
Question by:fmilian
  • 2
  • 2
4 Comments
 
LVL 17

Expert Comment

by:Anuroopsundd
ID: 37822903
can you check errors in the event viewer
0
 

Author Comment

by:fmilian
ID: 37822926
There's nothing.  In "alerts" there's only two which indicate that the two hot-fixes were installed successfully.  Then there's 8 "warnings" which indicate that the services were started or stopped successfully, but nothing else.  There's no reports of any kind available because we've never been able to run a job.
0
 
LVL 17

Accepted Solution

by:
Anuroopsundd earned 500 total points
ID: 37822937
this is know issue look at below link for workaround

http://www.symantec.com/business/support/index?page=content&id=TECH183286
0
 

Author Closing Comment

by:fmilian
ID: 37828537
Thanks!  Spot on.  This fixed the issue.
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to fix error ""Failed to validate the vCentre certificate. Either install or verify the certificate by using the vSphere Data Protection Configuration utility" when you are trying to connect to VDP instance from Vcenter.
This article is an update and follow-up of my previous article:   Storage 101: common concepts in the IT enterprise storage This time, I expand on more frequently used storage concepts.
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

775 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question