?
Solved

Backup Exec 2012 Index Error

Posted on 2012-04-09
4
Medium Priority
?
1,035 Views
Last Modified: 2012-04-10
We're trying to install Symantec Backup Exec 2012 (trial version) for SBS on a new server running Windows SBS 2011 64bit.   We tried installing it against a Microsoft SQL Server 2005 but it only worked for small runs and then failed due to "undefined error".  We now installed Microsoft SQL Server 2008 R2 and reinstalled Backup Exec from scratch.

Installation went ok, we selected a database, we installed two symantec hot patches, rebooted, program starts up correctly.  

However when we try to "Create a Backup Copy" we get an Index Error.  Since it's all in spanish, I'll provide a translation:
"Index was out of interval: It must be a non-negative number or smaller than the collection size.  Parameter name:  Index

It then presents a long string of errors which I've attached in a screenshot.

The error messages seem to make reference to "32" while the server is "64"bit.  Could this have something to do with it?  What could be causing this db error?  The program seems to work fine, db credentials ok, but it won't let us program or execute a job.  After the error the program closes.
backupexec-error-screenshot.jpg
0
Comment
Question by:fmilian
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 17

Expert Comment

by:Anuroopsundd
ID: 37822903
can you check errors in the event viewer
0
 

Author Comment

by:fmilian
ID: 37822926
There's nothing.  In "alerts" there's only two which indicate that the two hot-fixes were installed successfully.  Then there's 8 "warnings" which indicate that the services were started or stopped successfully, but nothing else.  There's no reports of any kind available because we've never been able to run a job.
0
 
LVL 17

Accepted Solution

by:
Anuroopsundd earned 2000 total points
ID: 37822937
this is know issue look at below link for workaround

http://www.symantec.com/business/support/index?page=content&id=TECH183286
0
 

Author Closing Comment

by:fmilian
ID: 37828537
Thanks!  Spot on.  This fixed the issue.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

VM backups can be lost due to a number of reasons: accidental backup deletion, backup file corruption, disk failure, lost or stolen hardware, malicious attack, or due to some other undesired and unpredicted event. Thus, having more than one copy of …
Your data is at risk. Probably more today that at any other time in history. There are simply more people with more access to the Web with bad intentions.
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Suggested Courses

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question