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Backup Exec 2012 Index Error

Posted on 2012-04-09
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Last Modified: 2012-04-10
We're trying to install Symantec Backup Exec 2012 (trial version) for SBS on a new server running Windows SBS 2011 64bit.   We tried installing it against a Microsoft SQL Server 2005 but it only worked for small runs and then failed due to "undefined error".  We now installed Microsoft SQL Server 2008 R2 and reinstalled Backup Exec from scratch.

Installation went ok, we selected a database, we installed two symantec hot patches, rebooted, program starts up correctly.  

However when we try to "Create a Backup Copy" we get an Index Error.  Since it's all in spanish, I'll provide a translation:
"Index was out of interval: It must be a non-negative number or smaller than the collection size.  Parameter name:  Index

It then presents a long string of errors which I've attached in a screenshot.

The error messages seem to make reference to "32" while the server is "64"bit.  Could this have something to do with it?  What could be causing this db error?  The program seems to work fine, db credentials ok, but it won't let us program or execute a job.  After the error the program closes.
backupexec-error-screenshot.jpg
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Question by:fmilian
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4 Comments
 
LVL 17

Expert Comment

by:Anuroopsundd
ID: 37822903
can you check errors in the event viewer
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Author Comment

by:fmilian
ID: 37822926
There's nothing.  In "alerts" there's only two which indicate that the two hot-fixes were installed successfully.  Then there's 8 "warnings" which indicate that the services were started or stopped successfully, but nothing else.  There's no reports of any kind available because we've never been able to run a job.
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LVL 17

Accepted Solution

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Anuroopsundd earned 500 total points
ID: 37822937
this is know issue look at below link for workaround

http://www.symantec.com/business/support/index?page=content&id=TECH183286
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Author Closing Comment

by:fmilian
ID: 37828537
Thanks!  Spot on.  This fixed the issue.
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