Backup Exec 2012 Index Error
We're trying to install Symantec Backup Exec 2012 (trial version) for SBS on a new server running Windows SBS 2011 64bit. We tried installing it against a Microsoft SQL Server 2005 but it only worked for small runs and then failed due to "undefined error". We now installed Microsoft SQL Server 2008 R2 and reinstalled Backup Exec from scratch.
Installation went ok, we selected a database, we installed two symantec hot patches, rebooted, program starts up correctly.
However when we try to "Create a Backup Copy" we get an Index Error. Since it's all in spanish, I'll provide a translation:
"Index was out of interval: It must be a non-negative number or smaller than the collection size. Parameter name: Index
It then presents a long string of errors which I've attached in a screenshot.
The error messages seem to make reference to "32" while the server is "64"bit. Could this have something to do with it? What could be causing this db error? The program seems to work fine, db credentials ok, but it won't let us program or execute a job. After the error the program closes.
backupexec-error-screenshot.jpg
Installation went ok, we selected a database, we installed two symantec hot patches, rebooted, program starts up correctly.
However when we try to "Create a Backup Copy" we get an Index Error. Since it's all in spanish, I'll provide a translation:
"Index was out of interval: It must be a non-negative number or smaller than the collection size. Parameter name: Index
It then presents a long string of errors which I've attached in a screenshot.
The error messages seem to make reference to "32" while the server is "64"bit. Could this have something to do with it? What could be causing this db error? The program seems to work fine, db credentials ok, but it won't let us program or execute a job. After the error the program closes.
backupexec-error-screenshot.jpg
Anuroopsundd
can you check errors in the event viewer
ASKER
There's nothing. In "alerts" there's only two which indicate that the two hot-fixes were installed successfully. Then there's 8 "warnings" which indicate that the services were started or stopped successfully, but nothing else. There's no reports of any kind available because we've never been able to run a job.
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ASKER
Thanks! Spot on. This fixed the issue.