I have an odd problem here. I have a database that pulls and store customer information from the AS400 to the Lotus Notes. The form is called CompanyRec with Document as a type. From that form, I can create a Package Profile (PackageProfileRec, type Document, Formula inherit values from selected document) where the customer information (customer no, name, and address) are inherited from the CompanyRec. From the Package Profile then I can create a Work Order (WORec, type Response, Formulas inherit values from selected document). The Work Order will inherit the customer and box information form the Package Profile.
The problem at this point is, there are two customers with the same number. In the AS400 they are differentiated by a different company number. So the customer number is the same (i.e 123) but one is assigned on the company no 1 and the other company no 2. Those company no are not transferred over to the Lotus Notes database. So in the database there is 1 customer number with 2 different name, address, etc.
It becomes a problem because now in the WO when a user create a WO with that cust no. There are 2 customer information that are being pulled in the WO. The first thing that I thought is testing it by creating a new field to store the Company No (1 and 2), then add that information, then create a PP and WO. The weird thing is the company no got pulled correctly (only show up 1) but the name and address shows up 2 customers. I do not understand why because there is no lookup formula to get the customer information and if it simply inherit the value from the PP it should just pull out an information from 1 customer. Does anyone has an idea what I could try to fix this?