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How to Fix Outlook 2010 User - Exchange 2007 - Application Hang Errors

Posted on 2012-04-09
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Last Modified: 2012-04-09
I am introducing Outlook 2010 into our company, and it has been pretty smooth for the most part.  However, I have one user who was experiencing Event ID 1002 "Application Hang" errors.  My first thought was something wrong with Office installation, so I re-installed, and it did not help.  Next, I thought something may be wrong with the Windows 7 (Pro) installation, so I set her up with a spare XP box for the interim.  Well... she is experiencing the same trouble on the XP box, so now I suspect something wrong with the Exchange 2007 mailbox, or something.  No other users are having this problem.

I did find that I had an expired internal security certificate in my Exchange server, but that has now been fixed.  Are there any tools I can use (free if possible) to determine what may be wrong with the user's mailbox, or can anyone give me advice on where else to look for the problem?

Thanks,
Rob
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Question by:Rob Grinage
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Anuroopsundd earned 2000 total points
ID: 37823760
Try the below mentioned steps:
Step1:

1.    Hold down the CTRL key and click on Outlook icon.
2.    Check if you are able to work with Outlook.
3.    If Outlook /safe works then disable add-ins by clicking on File->options->Add-ins.
4.    Click Go for COM-Add-ins and clear the check box for all.
5.    Click ok.
6.    Close and open Outlook.
Step2:
Start the system in clean boot mode to check if any Non-Microsoft services are causing the problem.

http://support.microsoft.com/kb/929135

http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/issues-with-outlook-2010-windows-7/0180f6f8-02d9-4c99-80ed-38537d8a87c6
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Author Closing Comment

by:Rob Grinage
ID: 37824265
It was either this or fixing the missing certificate, but all seems to be working fine now.
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