Solved

How to Fix Outlook 2010 User - Exchange 2007 - Application Hang Errors

Posted on 2012-04-09
2
824 Views
Last Modified: 2012-04-09
I am introducing Outlook 2010 into our company, and it has been pretty smooth for the most part.  However, I have one user who was experiencing Event ID 1002 "Application Hang" errors.  My first thought was something wrong with Office installation, so I re-installed, and it did not help.  Next, I thought something may be wrong with the Windows 7 (Pro) installation, so I set her up with a spare XP box for the interim.  Well... she is experiencing the same trouble on the XP box, so now I suspect something wrong with the Exchange 2007 mailbox, or something.  No other users are having this problem.

I did find that I had an expired internal security certificate in my Exchange server, but that has now been fixed.  Are there any tools I can use (free if possible) to determine what may be wrong with the user's mailbox, or can anyone give me advice on where else to look for the problem?

Thanks,
Rob
0
Comment
Question by:Rob Grinage
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 17

Accepted Solution

by:
Anuroopsundd earned 500 total points
ID: 37823760
Try the below mentioned steps:
Step1:

1.    Hold down the CTRL key and click on Outlook icon.
2.    Check if you are able to work with Outlook.
3.    If Outlook /safe works then disable add-ins by clicking on File->options->Add-ins.
4.    Click Go for COM-Add-ins and clear the check box for all.
5.    Click ok.
6.    Close and open Outlook.
Step2:
Start the system in clean boot mode to check if any Non-Microsoft services are causing the problem.

http://support.microsoft.com/kb/929135

http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/issues-with-outlook-2010-windows-7/0180f6f8-02d9-4c99-80ed-38537d8a87c6
0
 
LVL 1

Author Closing Comment

by:Rob Grinage
ID: 37824265
It was either this or fixing the missing certificate, but all seems to be working fine now.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question