Upgraded from 2008 R2 Standard to Enterprise with DISM on remote desktop serer and now users can't print.
Posted on 2012-04-09
Here's a little background: I added a second CPU to a vSphere hypervisor for a virtual 2008 R2 standard remote desktop server, upgraded from Standard to Enterprise to take advantage of the additional cores using DISM, everything goes smoothly but when users log in after the upgrade no one can print. The printer is a HP Color LaserJet 4525N.
I've uninstalled/re-installed with the most recent drivers, restarted the print spooler multiple times, installed the printer on two other 2008 R2 Standard servers and shared the printer (prints fine from the Standard servers) and created a local LPT2 port and mapped it to the shared printer on one of the other servers all to no avail. There is nothing in the event viewer regarding printing services. I am getting two errors:
1. Printing to a shared printer: "Test paged failed to print. Would you like to view the print troubleshooter for assistance? Operation could not be completed (0x0000000d)."
2. Printing directly to the printer via TCP/IP: "Test page failed to print. Would you like to view the print troubleshooter for assistance? Unable to create a print job."
I've researched the 0x0000000d error, but I haven't found anything that has worked.