File Associations Lost for Office 2010 Documents

One of our users cannot open Office Documents (Excel, Word) through double-clicking the file. The icon on the desktop appears "blank" and double-clicking results in a "Which Program Do You Want To Open With" dialogue. Strangely, Reader is the only program that appears available.


Browsing to the correct program file: (Program Files (x86)\Office 14\Excel.exe) does not work. Repairing & Reinstalling did not work.

If she opens Excel / Word first and opens the file through the program, the file will open properly.


She is using Office 2010 and Windows 7. Thank you.
LVL 1
ecshelpdeskAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Run5kCommented:
Follow the instructions on this page and utilize the link found on the subsequent list to restore the default EXE file association:

Restore Default Windows 7 File Extension Type Associations
AnuroopsunddCommented:
please use solution from below link..

http://support.microsoft.com/kb/2464297
Run5kCommented:
If the EXE file association fix doesn't alleviate the problem, you may want to consider dropping back to an operating system snapshot prior to when the problem started:

How to Do a System Restore in Windows 7
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

McKnifeCommented:
Hi.

If still no good, try a different user profile. If it's only her profile, coinsider to (backup and) delete and recreate her profile.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Joe RudSystems AdministratorCommented:
Has the file extension been dropped from the file name?  i.e.

"document.doc" renamed to "document"

if so, simply rename with the correct file extension.  If you don't know the correct file type, use the following site to determine it for you:

http://mark0.net/onlinetrid.aspx
ecshelpdeskAuthor Commented:
@Run5k - sorry if I'm missing something. There is no xls, xlsx, or doc, docx extension listed on that page..?

@Aur or Run: System restore did not work :/ Thought for sure that would do it.

@McKnife: Thanks! Deleting / recreating the profile worked!
Run5kCommented:
Ecshelpdesk, I'm certainly glad that your problem was solved but normally you can fix the file associations with needing to delete the entire profile.

I think you may have accidentally misinterpreted what I said.  I specifically emphasized that you should "restore the default EXE file association" on the page that I listed, not the ones for the various Office file types.  It sounds like something changed the default executable file type association within that profile, and I'm fairly certain that would have alleviated the problem.

As a precaution, you may want to run a quick scan with Malwarebytes, also.
ecshelpdeskAuthor Commented:
Ah...that makes a lot more sense. Thank you. And I'll run that scan :)
Run5kCommented:
Glad to help.  Once again, I'm rather certain that would have fixed the problem without needing to backup the important documents within the profile, delete it properly, and then recreate it again.

In the future, I will ensure that I phrase that solution a bit differently to avoid any further misunderstandings.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.