Solved

Keyboard lost drivers

Posted on 2012-04-09
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Last Modified: 2012-04-15
Greetings,

  I am currently working with Falcon Techs on a few issues with my Falcon.  It is running Win7 x64 and has lost the driver(s) for the Microsoft Natural Keyboard 4000 (USB).  We keep ending up with a can't find drivers error.

We have cleaned out the registry, device manager, and uninstalled Intellipoint.  When you look for drivers at Microsoft the only offering is Intellipoint.  However, I suspect the actual driver is located in Win7 and not Intellipoint.

Suggestions please.....
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Question by:Spudstah
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9 Comments
 
LVL 11

Expert Comment

by:ScriptAddict
ID: 37825014
I think they have built support for all their mice into intellepoint and all their keyboards into intellitype.  It's been a while though.

http://en.wikipedia.org/wiki/IntelliType 

Looks like it may do it.  Best of luck!

-SA
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Author Comment

by:Spudstah
ID: 37825037
ScriptAddict,
     Thank you for the correction. Please change Intellipoint to Intellitype.  Too many hours on this project.
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LVL 17

Expert Comment

by:pjam
ID: 37825063
I agree with script addict, give intellitype a try at least to the point where it asks yo what kind of keyboard you have.  If Microsoft Natural Keyboard 4000 (USB) doesn't show up, abort there.
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LVL 11

Expert Comment

by:ScriptAddict
ID: 37825073
http://www.microsoft.com/hardware/en-us/d/natural-ergonomic-keyboard-4000  - Is this the right one?

I can't find that name anywhere are you sure that is the name of the keyboard?
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Author Comment

by:Spudstah
ID: 37825124
ScriptAddict
From the bottom plate of the KB
"Microsoft Natural Ergonomic Keyboard 4000"
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LVL 11

Expert Comment

by:ScriptAddict
ID: 37825158
The link in the comment above should give you the correct version of intellitype.  Make sure you select your correct operating system.  And then download and install.  If it's not working after that you know it's not the driver.

-SA
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Author Comment

by:Spudstah
ID: 37826220
This problem has been resolved......

I've asked for help from the moderators as to the proper way to terminate this question.
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Accepted Solution

by:
Spudstah earned 0 total points
ID: 37830755
The drivers were still in fact still within Win7 but Win7 refused to see them.  By rebooting into windows in the special menu (from F8 menu) that disables Windows from dealing with drivers' certificates, Windows was then able to see the driver(s) already stored in the Win
kbd drivers and reinstalll them.  Following a normal boot the drivers having been installed, were seen and everything is back to working.  Intellitype was already reinstalled, but it appears to have not contained the driver(s).
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Author Closing Comment

by:Spudstah
ID: 37848047
Intellitype had already been installed prior to the 1st posting but it did not appear to carry the proper driver(s).

The drivers were still in fact still within Win7 but Win7 refused to see them.  By rebooting into windows in the special menu (from F8 menu) that disables Windows from dealing with drivers' certificates, Windows was then able to see the driver(s) already stored in the Win
kbd drivers and reinstalll them.  Following a normal boot the drivers having been installed, were seen and everything is back to working.  Intellitype was already reinstalled, but it appears to have not contained the driver(s).
0

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