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Unable to Install Microsoft AdCenter Due to SQL Server 2008 Express R2

Posted on 2012-04-09
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Last Modified: 2013-11-28
We have a user who needs to get the desktop version of the Microsoft AdCenter installed on their system. They have a Windows 7 64-bit OS and we have attempted to uninstall all entries for Microsoft SQL Server listed in the Programs and Features as well as removing the Microsoft SQL Server folders from C:\Program Files and C:\Program Files (x86). We end up getting a message that the installation is taking too long for the SQL Server 2008 portion of the installation and it fails.

We have tried the 64-bit and 32-bit version of SQL Server 2008 Express R2 (tried installing SQL Server Express 2008 R2 from the adCenter installation as well as SQLEPR_x64_ENU.exe which was downloaded from Microsoft – both were tried after removing all entries for SQL Server and a reboot before attempting the installation). When we run the adCenter installation it says it still can’t find the software.

We are getting the below information in the log file for the installation.

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 6.1.1 {version}
Running checks for package 'Microsoft adCenter Desktop System Checker', phase BuildList
Running external check with command 'C:\Users\klitt\AppData\Local\Temp\VSD68EF.tmp\EnzoSystemChecker\Microsoft.adCenter.Desktop.SystemChecker.exe' and parameters '/NoOp'
Process exited with code 0
Setting value '0 {int}' for property 'SystemCheckResult'
Running external check with command 'C:\Users\klitt\AppData\Local\Temp\VSD68EF.tmp\EnzoSystemChecker\Microsoft.adCenter.Desktop.SystemChecker.exe' and parameters '/SetSqlServiceAccount'
Process exited with code 1060
Setting value '1060 {int}' for property 'SystemCheckSetAccount'
Running external check with command 'C:\Users\klitt\AppData\Local\Temp\VSD68EF.tmp\EnzoSystemChecker\RemoveDesktopApp.vbs' and parameters ''
Process exited with code 0
Setting value '0 {int}' for property 'RemoveDesktop'
The following properties have been set for package 'Microsoft adCenter Desktop System Checker':
Property: [RemoveDesktop] = 0 {int}
Property: [SystemCheckResult] = 0 {int}
Property: [SystemCheckSetAccount] = 1060 {int}
Running checks for command 'EnzoSystemChecker\Microsoft.adCenter.Desktop.SystemChecker.exe'
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Result of running operator 'ValueNotExists' on property 'SystemCheckResult': false
Result of running operator 'ValueEqualTo' on property 'SystemCheckResult' and value '0': true
Result of checks for command 'EnzoSystemChecker\Microsoft.adCenter.Desktop.SystemChecker.exe' is 'Bypass'
'Microsoft adCenter Desktop System Checker' RunCheck result: No Install Needed
Running checks for package 'Microsoft adCenter Desktop SetupLauncher', phase BuildList
Running external check with command 'C:\Users\klitt\AppData\Local\Temp\VSD68EF.tmp\SetupLauncher\Microsoft.adCenter.Desktop.SetupLauncher.exe' and parameters ''
Process exited with code 0
Setting value '0 {int}' for property 'SetupLauncherIncluded'
The following properties have been set for package 'Microsoft adCenter Desktop SetupLauncher':
Property: [SetupLauncherIncluded] = 0 {int}
Running checks for command 'SetupLauncher\Microsoft.adCenter.Desktop.SetupLauncher.exe'
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Result of running operator 'ValueNotExists' on property 'SetupLauncherIncluded': false
Result of running operator 'ValueEqualTo' on property 'SetupLauncherIncluded' and value '0': true
Result of checks for command 'SetupLauncher\Microsoft.adCenter.Desktop.SetupLauncher.exe' is 'Bypass'
'Microsoft adCenter Desktop SetupLauncher' RunCheck result: No Install Needed
Running checks for package 'Windows Installer 4.5', phase BuildList
Running external check with command 'C:\Users\klitt\AppData\Local\Temp\VSD68EF.tmp\WindowsInstaller4_5\Microsoft.adCenter.Desktop.SetupLauncher.exe' and parameters ''
Process exited with code 0
Setting value '0 {int}' for property 'SetupLauncherIncluded'
The following properties have been set for package 'Windows Installer 4.5':
Property: [SetupLauncherIncluded] = 0 {int}
Running checks for command 'WindowsInstaller4_5\Microsoft.adCenter.Desktop.SetupLauncher.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\Microsoft.adCenter.Desktop.SetupLauncher.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\Microsoft.adCenter.Desktop.SetupLauncher.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\Microsoft.adCenter.Desktop.SetupLauncher.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\Microsoft.adCenter.Desktop.SetupLauncher.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\Microsoft.adCenter.Desktop.SetupLauncher.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\Microsoft.adCenter.Desktop.SetupLauncher.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\Microsoft.adCenter.Desktop.SetupLauncher.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\Microsoft.adCenter.Desktop.SetupLauncher.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\Microsoft.adCenter.Desktop.SetupLauncher.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\Microsoft.adCenter.Desktop.SetupLauncher.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\Microsoft.adCenter.Desktop.SetupLauncher.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\Microsoft.adCenter.Desktop.SetupLauncher.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\Microsoft.adCenter.Desktop.SetupLauncher.exe' is 'Bypass'
'Windows Installer 4.5' RunCheck result: No Install Needed
Running checks for package 'Windows Installer 3.1', phase BuildList
The following properties have been set for package 'Windows Installer 3.1':
Running checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '3.1': true
Result of checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe' is 'Bypass'
'Windows Installer 3.1' RunCheck result: No Install Needed
Running checks for package '.NET Framework 4.0', phase BuildList
Reading value 'Version' of registry key 'HKLM\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full'
Read string value '4.0.30319'
Setting value '4.0.30319 {string}' for property 'DotNet40'
Running external check with command 'C:\Users\klitt\AppData\Local\Temp\VSD68EF.tmp\DotNet40Full\Microsoft.adCenter.Desktop.SetupLauncher.exe' and parameters ''
Process exited with code 0
Setting value '0 {int}' for property 'SetupLauncherIncluded'
The following properties have been set for package '.NET Framework 4.0':
Property: [DotNet40] = 4.0.30319 {string}
Property: [SetupLauncherIncluded] = 0 {int}
Running checks for command 'DotNet40Full\Microsoft.adCenter.Desktop.SetupLauncher.exe'
Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNet40' and value '4.0.30319': true
Result of checks for command 'DotNet40Full\Microsoft.adCenter.Desktop.SetupLauncher.exe' is 'Bypass'
'.NET Framework 4.0' RunCheck result: No Install Needed
Running checks for package 'SQL Server 2008 Express R2', phase BuildList
Reading value 'CurrentVersion' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server\ADCENTERDESKTOP\MSSQLServer\CurrentVersion'
Unable to read registry value
Not setting value for property 'SQLVersion'
Running external check with command 'C:\Users\klitt\AppData\Local\Temp\VSD68EF.tmp\SqlExpress2008R2\Microsoft.adCenter.Desktop.SetupLauncher.exe' and parameters ''
Process exited with code 0
Setting value '0 {int}' for property 'SetupLauncherIncluded'
Running external check with command 'C:\Users\klitt\AppData\Local\Temp\VSD68EF.tmp\SqlExpress2008R2\ExecuteSqlPermissionScript.vbs' and parameters '/NoOp'
Process exited with code 0
Setting value '0 {int}' for property 'ExecuteVbsScript'
The following properties have been set for package 'SQL Server 2008 Express R2':
Property: [ExecuteVbsScript] = 0 {int}
Property: [SetupLauncherIncluded] = 0 {int}
Running checks for command 'SqlExpress2008R2\Microsoft.adCenter.Desktop.SetupLauncher.exe'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': true
Result of checks for command 'SqlExpress2008R2\Microsoft.adCenter.Desktop.SetupLauncher.exe' is 'Bypass'
Running checks for command 'SqlExpress2008R2\Microsoft.adCenter.Desktop.SetupLauncher.exe'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'amd64': false
Result of running operator 'ValueExists' on property 'SQLVersion': false
Result of running operator 'ValueNotExists' on property 'VersionNT': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.1.2': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.0': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.1': false
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Result of checks for command 'SqlExpress2008R2\Microsoft.adCenter.Desktop.SetupLauncher.exe' is 'Install'
Running checks for command 'SqlExpress2008R2\Microsoft.adCenter.Desktop.SetupLauncher.exe'
Result of running operator 'ValueNotExists' on property 'VersionNT': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.1.2': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.0': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.1': false
Result of running operator 'ValueExists' on property 'SQLVersion': false
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Result of checks for command 'SqlExpress2008R2\Microsoft.adCenter.Desktop.SetupLauncher.exe' is 'Install'
Running checks for command 'SqlExpress2008R2\ExecuteSqlPermissionScript.vbs'
Result of running operator 'ValueNotExists' on property 'VersionNT': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.1.2': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.0': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.1': false
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Result of running operator 'ValueExists' on property 'SQLVersion': false
Result of checks for command 'SqlExpress2008R2\ExecuteSqlPermissionScript.vbs' is 'Install'
'SQL Server 2008 Express R2' RunCheck result: Install Needed
EULA for components 'SQL Server 2008 Express R2' was accepted.
Copying files to temporary directory "C:\Users\klitt\AppData\Local\Temp\VSD68EF.tmp\"
File 'C:\Users\klitt\AppData\Local\Temp\VSD68EF.tmp\SqlExpress2008R2\ExecuteSqlPermissionScript.vbs' already copied.  Skipping file copy.
File 'C:\Users\klitt\AppData\Local\Temp\VSD68EF.tmp\SqlExpress2008R2\Microsoft.adCenter.Desktop.SetupLauncher.exe' already copied.  Skipping file copy.
Running checks for package 'SQL Server 2008 Express R2', phase BeforePackage
Reading value 'CurrentVersion' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server\ADCENTERDESKTOP\MSSQLServer\CurrentVersion'
Unable to read registry value
Not setting value for property 'SQLVersion'
Running external check with command 'C:\Users\klitt\AppData\Local\Temp\VSD68EF.tmp\SqlExpress2008R2\Microsoft.adCenter.Desktop.SetupLauncher.exe' and parameters ''
Process exited with code 0
Setting value '0 {int}' for property 'SetupLauncherIncluded'
Running external check with command 'C:\Users\klitt\AppData\Local\Temp\VSD68EF.tmp\SqlExpress2008R2\ExecuteSqlPermissionScript.vbs' and parameters '/NoOp'
Process exited with code 0
Setting value '0 {int}' for property 'ExecuteVbsScript'
The following properties have been set for package 'SQL Server 2008 Express R2':
Property: [ExecuteVbsScript] = 0 {int}
Property: [SetupLauncherIncluded] = 0 {int}
Running checks for command 'SqlExpress2008R2\Microsoft.adCenter.Desktop.SetupLauncher.exe'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'amd64': false
Result of running operator 'ValueExists' on property 'SQLVersion': false
Result of running operator 'ValueNotExists' on property 'VersionNT': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.1.2': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.0': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.1': false
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Result of checks for command 'SqlExpress2008R2\Microsoft.adCenter.Desktop.SetupLauncher.exe' is 'Install'
Running checks for command 'SqlExpress2008R2\Microsoft.adCenter.Desktop.SetupLauncher.exe'
Result of running operator 'ValueNotExists' on property 'VersionNT': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.1.2': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.0': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.1': false
Result of running operator 'ValueExists' on property 'SQLVersion': false
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Result of checks for command 'SqlExpress2008R2\Microsoft.adCenter.Desktop.SetupLauncher.exe' is 'Install'
Running checks for command 'SqlExpress2008R2\ExecuteSqlPermissionScript.vbs'
Result of running operator 'ValueNotExists' on property 'VersionNT': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.1.2': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.0': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.1': false
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Result of running operator 'ValueExists' on property 'SQLVersion': false
Result of checks for command 'SqlExpress2008R2\ExecuteSqlPermissionScript.vbs' is 'Install'
'SQL Server 2008 Express R2' RunCheck result: Install Needed
Verifying file integrity of C:\Users\klitt\AppData\Local\Temp\VSD68EF.tmp\SqlExpress2008R2\Microsoft.adCenter.Desktop.SetupLauncher.exe
WinVerifyTrust returned 0
File trusted
Installing using command 'C:\Users\klitt\AppData\Local\Temp\VSD68EF.tmp\SqlExpress2008R2\Microsoft.adCenter.Desktop.SetupLauncher.exe' and parameters '"/InstrumentCommand:http://go.microsoft.com/fwlink/?LinkId=186784&clcid=0x409 /QS /HIDECONSOLE /ACTION=Install /FEATURES=SQLENGINE /INSTANCENAME=ADCENTERDESKTOP /ENABLERANU=1 /SQLSVCACCOUNT=;NT Authority\SYSTEM; /ADDCURRENTUSERASSQLADMIN /SQLCOLLATION=;SQL_Latin1_General_CP1_CI_AS; /IACCEPTSQLSERVERLICENSETERMS /SKIPRULES=RebootRequiredCheck /SQMREPORTING=1" /Datapoint:SetupSqlServer=SetupSqlServer /ModuleName:SqlSetupX64.exe  /WerReport:0,1641,3010'
Process exited with code -2068119551
Status of package 'SQL Server 2008 Express R2' after install is 'InstallFailed'

Any suggestions on what we might be doing wrong or need to do to get this to install?
0
Comment
Question by:mltets
  • 6
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14 Comments
 
LVL 79

Accepted Solution

by:
David Johnson, CD, MVP earned 500 total points
ID: 37883885
I downloaded the adcenter desktop from http://www.microsoft.com/download/en/confirmation.aspx?id=22260 and cannot reproduce your error. I did have sql server 2008r2 compact on my system.. you might try installing it first
0
 
LVL 4

Author Comment

by:mltets
ID: 37889114
We've tried just installing SQL Server Express 2008 R2 but are having problems getting that to install. Would the 2012 version work or not?
0
 
LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 37889765
don't know why it wouldn't... what is the problem with sql express?  You may have more underlying problems.
0
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LVL 4

Author Comment

by:mltets
ID: 37893833
We have tried installing the 2008 R2 Express version but every time - we get a failure message as noted in my original question. We figure if we can get the SQL portion installed that the rest will install fine. Not sure what is causing SQL Express 2008 R2 to fail and was hoping the information from the error log would help someone point out some possible options to try.
0
 
LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 37894776
0
 
LVL 4

Author Comment

by:mltets
ID: 37911354
Have not had a chance to try the last suggestion. Will try to get together with the user this week. They are a telecommuter and are not in the office very much.
0
 
LVL 4

Author Comment

by:mltets
ID: 37944407
Attempting to schedule time with the end user for this Thursday to run the uninstaller and try another package for adCenter that I downloaded.
0
 
LVL 4

Author Comment

by:mltets
ID: 37954486
Tried to run the uninstaller but it errored out. I had downloaded a newer version of the adCenter Desktop software which runs on the 2012 SQL Server Express and it installed without a problem.
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LVL 4

Author Comment

by:mltets
ID: 37954958
I've requested that this question be closed as follows:

Accepted answer: 0 points for mltets's comment #37954486

for the following reason:

Updated version of adCenter Desktop installed without a problem.
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LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 37954959
Hang on, I already told you to download the version 8.5 via the download link that I gave you.
v8.5 was released April 17th, and I responded to you on April 23rd. But you neglected to download the new installation
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