?
Solved

Java Runtime

Posted on 2012-04-09
4
Medium Priority
?
277 Views
Last Modified: 2012-06-27
My OS is win 7 prof 64 bit and I use IE9.  I was online with verizon trying to fix the slowness of my internet connection which is less than 5 Mbps.  Support ran a speedtest but the Java runtime Environment 6 Update 21 failed to install despite 3 to 4 attempts.  A check on the programs from Control Panel shows that I have Java Update 30 and 31.  
Since the Java could not be installed the speed test could not be run.  Support says that something is blocking from Java being installed.
I only have McAfee on my desktop and nothing else.  A look at McAfee does not show Java being blocked.  
So I am at a lost as to why the Update 21 could not be installed properly so that the Verizon speed test could be run.
Hope the  Gurus can throw some light.  Thank u
0
Comment
Question by:jegajothy
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 9

Expert Comment

by:dipersp
ID: 37826157
If you have updates 30 and 31 already, I'm guessing THAT is keeping java from downgrading to update 21.  Why do they want the older version?  Compatibility issues?  If so - uninstall 30 and 31 and then install 21 and see if it works.  If it does - let them run their test, then get it back to the latest update for security reasons (31 for version 6 the last I looked.)
0
 

Author Comment

by:jegajothy
ID: 37828631
Uninstalling-Java.docxIn response, I uninstalled Updates 30 and 31, but Update 31 could not be uninstalled as the directory could not be found.  So I went ahead to the speedtest at verizon and ran their thing.  It asked to install Update 21 and this time it installed after 3 to 4 tries and it shows at Control Panel's Programs.  After the installation, I also received a Java confirmation that it was installed.  I ran Verizon's speed test, but what should be completed in 2 minutes, it was taking for ever, so I guess that the verizon program to check the speed test is not working.  

I switched to speedtest.net and loaded IE9 and ran their speedtest, but it could not run.  I tried to load Firefox, and run it, same result.  Not sure whether this is due to the unstalling of Java 30.

Looks like I have to give up, unless I go for Microsoft's paid support.   Got to get some income first!

Meanwhile, how do I install back Update 30 that I had uninstalled or install all Java's update so that my pc will be uptodate.   Can someone please give me the links?

FYI, my pc is a Dell Vostro 220, the OS is win 7 prof, 64 bit.
Thank u.
0
 
LVL 9

Accepted Solution

by:
dipersp earned 2000 total points
ID: 37832543
Try this fix-it tool from Microsoft.  This has helped me out big time in trying to uninstall stuff that is "broken."  Pretty self explanatory as you go through it.  Get rid of all java stuff, then try installing the latest update.

http://support.microsoft.com/mats/Program_Install_and_Uninstall
0
 

Author Closing Comment

by:jegajothy
ID: 37839630
thank u
0

Featured Post

Want to be a Web Developer? Get Certified Today!

Enroll in the Certified Web Development Professional course package to learn HTML, Javascript, and PHP. Build a solid foundation to work toward your dream job!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question