My OS is win 7 prof 64 bit and I use IE9. I was online with verizon trying to fix the slowness of my internet connection which is less than 5 Mbps. Support ran a speedtest but the Java runtime Environment 6 Update 21 failed to install despite 3 to 4 attempts. A check on the programs from Control Panel shows that I have Java Update 30 and 31.
Since the Java could not be installed the speed test could not be run. Support says that something is blocking from Java being installed.
I only have McAfee on my desktop and nothing else. A look at McAfee does not show Java being blocked.
So I am at a lost as to why the Update 21 could not be installed properly so that the Verizon speed test could be run.
Hope the Gurus can throw some light. Thank u