Solved

iPad not working with Exchange 2010 and ActiveSync

Posted on 2012-04-09
5
2,275 Views
Last Modified: 2012-04-09
I have an iPad with IOS 5.1 on it.  I have configured Mail to work with an exchange server and when I got to verify the account settings everything works fine.  However, when I go into the Mail app the email never downloads and eventually I get an error that States: "Cannot Get Mail.  The connection to the server failed."

What am I missing here?  Is the device automatically being accepted in the ActiveSync portion of Exchange?  How do I tell?  And why does all the account verification work, but I don't receive email to the iPad?
0
Comment
Question by:TPBPIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 37825859
Please check your inherited permissions / group membership as per my article:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

If all checks out okay - then please visit https://testexchangeconnectivity.com and run the Exchange Activesync test and post the results (hiding your domain name / IP Address.

Alan
0
 

Author Comment

by:TPBPIT
ID: 37825889
That was it as I'm a domain admin.  Is there anyway around that setting being change back beside to have two accounts?

Second, ActiveSync sees my device, but it is put into Quarantine.  How do I stop devices from going to Quarantine and have the automatically accepted?
0
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 37825911
There is a supposed workaround listed in the following link:

http://retrohack.com/enable-activesync-outlook-anywhere-exchange-2010/

The following page discusses Quarantine settings:

http://blogs.technet.com/b/exchange/archive/2010/11/15/3411539.aspx
0
 
LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 500 total points
ID: 37825922
If you run the following EMS command you should see the default domain settings:

Get-ActiveSyncOrganizationSettings -Identity "Yourdomain.com"

You can then set the server to allow / block or quarantine by running the following command:

Set-ActiveSyncOrganizationSettings -DefaultAccessLevel {allowed / blocked / quarantined}

So to allow all devices, run the following command:

Set-ActiveSyncOrganizationSettings -DefaultAccessLevel allowed
0
 

Author Closing Comment

by:TPBPIT
ID: 37826074
Thanks for the quick responses.  These worked great!
0

Featured Post

Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question