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Problems Getting Outlook / Exchange to Work

Posted on 2012-04-09
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Last Modified: 2012-04-26
Hello,

Last week my main work PC (Windows 7 64) became corrupt to the point I needed to reinstall Windows.  I am having problems getting my email to work again on this PC.  I run SBS 2003 in the office, and I use Outlook 2007.  My email is set up with an Exchange Account as well as 8 different POP3 accounts.  The current emails are stored in an OST file while archived emails are stored in multiple PST files - all located on the server.

I have a second PC that runs Outlook 2007 as a backup that is working with all my accounts.  I followed the advice in the following article and copied the registry key that has all the Outlook account info:

http://www.jephens.com/2008/10/14/importing-and-exporting-mail-and-user-accounts-in-outlook-2007/

This phase seemed to work.  When I open Mail in the Control Panel I see all of my accounts with all the right settings.  The only thing missing was the passwords which I added.  When I went to open Outlook on the new PC, I received the following error message:

Cannot start Microsoft Office Outlook.  Cannot open the Outlook Window.  The set of folders cannot be opened.  The file O:\....Current Outlook.ost cannot be accessed.  You must connect to Microsoft Exchange at least once before you can use the offline folder.

How do I fix this?

Thanks!
Chip

Oops!!!  I think I just screwed things up more.  I saw another question about this topic and someone said to:

From control panel ensure that Cached Mode is disabled, go in to the advanced tab under the Exchange server settings and ensure offline folders is disabled. Launch the mailbox and then go back in to control panel recreate the offline folder manually, and ensure that offline folder files is enabled, which will also re-enable cached mode.

I did that - and now all I get is an error that says Exchange is not available!
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Question by:MrChip2
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LVL 9

Expert Comment

by:ash007
ID: 37826328
Please check if  you  can open outlook in safe mode( Start->Run->outlook /safe) and if yes then recreate new profile and check
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Author Comment

by:MrChip2
ID: 37826396
Hi ash007,

I tried your suggestion and I get the same error message.  It asks me to confirm the username and password for the Exchange Account twice, then it waits a while before saying I need to connect to exchange once before I can use the offline folder.
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Accepted Solution

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ash007 earned 2000 total points
ID: 37831174
Have you tried to configure your profile on other windows 7 machine just to isolate if it machine specific issue.
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Author Comment

by:MrChip2
ID: 37849819
Hello,

Sorry for the slow reply.  I was traveling the last 5 days and was unable to follow-up.

Right before leaving I did discover that the rebuilt PC is not part of my company's domain.  I thought I configured everything correctly - but apparently not.  

Before the crash, the PC was named something like "ChipPC2".  After I restored the PC I named it 2012Chip".  Would it help if changed the computer's name back to what it was before the crash?
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Author Closing Comment

by:MrChip2
ID: 37900663
Ash007,

Thanks for your patience with this.  I got pulled in a few other directions.  As it turns out, my problem was that the new computer was not properly joined to the domain.  Following advice in another question thread (put computer in workgroup, rename it, delete PC accounts on SBS server, add computer under new name) solved the problem.
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