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Sharepoint issue - page not loading - need to restart world wide web publishing service

Posted on 2012-04-09
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Last Modified: 2012-05-20
Hi All

I have an annoying problem with a server 2003 DC. (not SBS). The client has sharepoint services 2.0 installed. For the last few weeks their sharepoint service just fails to load, sometimes service unavailable, sometimes just hangs and then page cannot be displayed. I have isolated this down to having to restart the world wide web publishing service every hour on a script but this has its own problems as it kicks mail out as well (exchange 2003 running on the same box). I knowwww its an old version, they will in a few months be moving to 2008 and foundations 2010 but was wondering if anyone knew what the problem could be? I've troubleshot and followed everything possible on the web...

Any ideas would be greatly appreciated.

Danny
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Question by:lukerussell
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Assisted Solution

by:tedbilly
tedbilly earned 250 total points
ID: 37830832
Have you tried recycling the Application Pool for SharePoint instead of the entire IIS service?

Also, try to isolate SharePoint on it's own application pool with no other web applications on it.  Have there been recent service packs installed?
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by:lukerussell
ID: 37968620
I've requested that this question be deleted for the following reason:

no useful input,
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Expert Comment

by:tedbilly
ID: 37968621
You stated any help is appreciated and advice was supplied with no feedback provided.  Please explain why it was not helpful.
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Accepted Solution

by:
lukerussell earned 0 total points
ID: 37973447
Hi tedbilly. Thanks for the suggestion, but it didn't help. We tried recycling the application pool, but IIS still needs to be restarted before the issue is fixed. And we can't isolate SharePoint in it's own application pool because it is an SBS server :(

No recent service packs installed either. We've traced this to being (we're reasonably sure) an ActiveSync problem. It seems like a few handsets are flooding the IIS logs and we think this is what is bringing down the server.

Unfortunately, we want to test by stopping ActiveSync for a while, letting the logs catch up, then re-enabling but the management don't want us to do this. They can't live without their precious handsets for 8 hours...

So at the moment we're relying on the script until either management let us stop ActiveSync for a while or the new server is implemented.

Thanks for the suggestions, though.
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by:lukerussell
lukerussell earned 0 total points
ID: 37973451
In light of your assistance, I'll accept multiple solutions and give some credit to you. Does that work?
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Author Closing Comment

by:lukerussell
ID: 37989556
Good suggestions, but we managed to trace the issue a little further to a dead end (at this time).
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