Visio 2007 - Cannot place callout near shape

Hi EE

I am having a problem whereby I cannot place a callout in a particular location next to a 'Pre-defined process' shape to which it refers on a cross functional flow chart.  I want to place it above and slightly to the right. When placed there, the Callout jumps to the bottom of the drawing, and the outside of the cross functional flowchart gets a red box around it, and the centre of the diagram gets a red plus sign with a circle in the middle of it.  The 'red box' and 'red plus sign' remain visible until I let go of the mouse button.  

Other Notes:
I can place the Callout in a slightly different position, say above and to the left of the shape, but this is not where I want it.
I can place a different Callout connected to a different shape right in the same position I am trying to get to, and it is OK for that one to sit there.
I have tried replacing both the offending Callout and the shape, but it has not worked

There does not appear to be any background shape that I can see, nor that I can click on, so what else could it be?

Thanks

FH
Flying_High_71Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Scott HelmersVisio Consultant, Trainer, Author, and DeveloperCommented:
Can you attach a Visio drawing that shows this behavior? I'd like to see exactly which shapes are involved. Feel free to delete everything that doesn't affect the problem.
0
Flying_High_71Author Commented:
Hi Scott

Attached as requested. I seem to have removed everything apart from the functional bands and the offending callout and shape, however as you will see, the odd behaviour remains the same...

FH
Jumping-Callout.vsd
0
Scott HelmersVisio Consultant, Trainer, Author, and DeveloperCommented:
I can reproduce your problem --- in fact I can recreate the problem even if I start a brand new swimlane diagram. The good news is that means there's nothing broken in your diagram specifically. The bad news is that the problem exists!

I did find that the behavior was worse when the process box is near the center of the overall swimlane structure -- in that case the callout want to attach the to swimlane structure and not the process shape..If you move the process box left or right, you can attach the callout more easily. As a workaround, move the process shape, attach the callout, then select both the process shape and callout and move them where you want them. Not a perfect solution but it seems to work.

One other thought -- the swimlane structure was completely rebuilt in Visio 2010. This problem does not occur with Visio 2010.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Flying_High_71Author Commented:
Thanks Scott - this place is still on Visio 2007, so the work around will do just fine for now.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Visio

From novice to tech pro — start learning today.