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Visio 2007 - Cannot place callout near shape

Posted on 2012-04-09
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Last Modified: 2012-04-15
Hi EE

I am having a problem whereby I cannot place a callout in a particular location next to a 'Pre-defined process' shape to which it refers on a cross functional flow chart.  I want to place it above and slightly to the right. When placed there, the Callout jumps to the bottom of the drawing, and the outside of the cross functional flowchart gets a red box around it, and the centre of the diagram gets a red plus sign with a circle in the middle of it.  The 'red box' and 'red plus sign' remain visible until I let go of the mouse button.  

Other Notes:
I can place the Callout in a slightly different position, say above and to the left of the shape, but this is not where I want it.
I can place a different Callout connected to a different shape right in the same position I am trying to get to, and it is OK for that one to sit there.
I have tried replacing both the offending Callout and the shape, but it has not worked

There does not appear to be any background shape that I can see, nor that I can click on, so what else could it be?

Thanks

FH
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Question by:Flying_High_71
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Expert Comment

by:Scott Helmers
ID: 37827387
Can you attach a Visio drawing that shows this behavior? I'd like to see exactly which shapes are involved. Feel free to delete everything that doesn't affect the problem.
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Author Comment

by:Flying_High_71
ID: 37830443
Hi Scott

Attached as requested. I seem to have removed everything apart from the functional bands and the offending callout and shape, however as you will see, the odd behaviour remains the same...

FH
Jumping-Callout.vsd
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LVL 31

Accepted Solution

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Scott Helmers earned 1000 total points
ID: 37844553
I can reproduce your problem --- in fact I can recreate the problem even if I start a brand new swimlane diagram. The good news is that means there's nothing broken in your diagram specifically. The bad news is that the problem exists!

I did find that the behavior was worse when the process box is near the center of the overall swimlane structure -- in that case the callout want to attach the to swimlane structure and not the process shape..If you move the process box left or right, you can attach the callout more easily. As a workaround, move the process shape, attach the callout, then select both the process shape and callout and move them where you want them. Not a perfect solution but it seems to work.

One other thought -- the swimlane structure was completely rebuilt in Visio 2010. This problem does not occur with Visio 2010.
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Author Closing Comment

by:Flying_High_71
ID: 37849670
Thanks Scott - this place is still on Visio 2007, so the work around will do just fine for now.
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