Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Cannot get Skype to log in

Posted on 2012-04-09
5
Medium Priority
?
844 Views
Last Modified: 2012-04-17
Hello Experts - one laptop is affected by this problem. Skype will not log in and the white circle spins forever.

Laptop is Windows 7 Pro. Antivirus in SEP 12.01. Have added exception for Skype.exe.
Disabling antivirus makes no difference.

Tried different Skype accounts and none work. Have checked u/p on another computer.

Have removed Skype manually from registry.

Noticed that Skype can't be killed in Task Manager except by restarting laptop.

Anything else we can try ?
0
Comment
Question by:Brett4567
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 
LVL 1

Expert Comment

by:aks5686
ID: 37826349
there could be a problem with your installer(.exe).. in which case u can download the latest one from :- http://www.skype.com/intl/en/get-skype/on-your-computer/windows/

otherwise there may b a problem with your windows which will b very difficult 2 analyse...
0
 

Expert Comment

by:notmyfault
ID: 37826640
Have you checked if your proxy is blocking traffic coming from Skype ?
0
 

Author Comment

by:Brett4567
ID: 37829861
We are scanning for viruses at the moment.......
0
 

Accepted Solution

by:
Brett4567 earned 0 total points
ID: 37835948
The problem turned out to be Symantec Endpoint 12.01

Could not get Skype to work under any circumstances until we uninstalled the product.

Weird
0
 

Author Closing Comment

by:Brett4567
ID: 37854980
fixed it ourselves on this occasion
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Messaging apps are amazing tools with the power to do a lot of good, but the truth is the process of collaborating with coworkers requires relationships established through meaningful communication - the kind of communication that only happens face-…
OfficeMate Freezes on login or does not load after login credentials are input.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Suggested Courses

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question