Solved

Cannot get Skype to log in

Posted on 2012-04-09
5
828 Views
Last Modified: 2012-04-17
Hello Experts - one laptop is affected by this problem. Skype will not log in and the white circle spins forever.

Laptop is Windows 7 Pro. Antivirus in SEP 12.01. Have added exception for Skype.exe.
Disabling antivirus makes no difference.

Tried different Skype accounts and none work. Have checked u/p on another computer.

Have removed Skype manually from registry.

Noticed that Skype can't be killed in Task Manager except by restarting laptop.

Anything else we can try ?
0
Comment
Question by:Brett4567
  • 3
5 Comments
 
LVL 1

Expert Comment

by:aks5686
ID: 37826349
there could be a problem with your installer(.exe).. in which case u can download the latest one from :- http://www.skype.com/intl/en/get-skype/on-your-computer/windows/

otherwise there may b a problem with your windows which will b very difficult 2 analyse...
0
 

Expert Comment

by:notmyfault
ID: 37826640
Have you checked if your proxy is blocking traffic coming from Skype ?
0
 

Author Comment

by:Brett4567
ID: 37829861
We are scanning for viruses at the moment.......
0
 

Accepted Solution

by:
Brett4567 earned 0 total points
ID: 37835948
The problem turned out to be Symantec Endpoint 12.01

Could not get Skype to work under any circumstances until we uninstalled the product.

Weird
0
 

Author Closing Comment

by:Brett4567
ID: 37854980
fixed it ourselves on this occasion
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question