Solved

Cannot get Skype to log in

Posted on 2012-04-09
5
835 Views
Last Modified: 2012-04-17
Hello Experts - one laptop is affected by this problem. Skype will not log in and the white circle spins forever.

Laptop is Windows 7 Pro. Antivirus in SEP 12.01. Have added exception for Skype.exe.
Disabling antivirus makes no difference.

Tried different Skype accounts and none work. Have checked u/p on another computer.

Have removed Skype manually from registry.

Noticed that Skype can't be killed in Task Manager except by restarting laptop.

Anything else we can try ?
0
Comment
Question by:Brett4567
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 
LVL 1

Expert Comment

by:aks5686
ID: 37826349
there could be a problem with your installer(.exe).. in which case u can download the latest one from :- http://www.skype.com/intl/en/get-skype/on-your-computer/windows/

otherwise there may b a problem with your windows which will b very difficult 2 analyse...
0
 

Expert Comment

by:notmyfault
ID: 37826640
Have you checked if your proxy is blocking traffic coming from Skype ?
0
 

Author Comment

by:Brett4567
ID: 37829861
We are scanning for viruses at the moment.......
0
 

Accepted Solution

by:
Brett4567 earned 0 total points
ID: 37835948
The problem turned out to be Symantec Endpoint 12.01

Could not get Skype to work under any circumstances until we uninstalled the product.

Weird
0
 

Author Closing Comment

by:Brett4567
ID: 37854980
fixed it ourselves on this occasion
0

Featured Post

Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Messaging apps are amazing tools with the power to do a lot of good, but the truth is the process of collaborating with coworkers requires relationships established through meaningful communication - the kind of communication that only happens face-…
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question