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Cannot get Skype to log in

Posted on 2012-04-09
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Last Modified: 2012-04-17
Hello Experts - one laptop is affected by this problem. Skype will not log in and the white circle spins forever.

Laptop is Windows 7 Pro. Antivirus in SEP 12.01. Have added exception for Skype.exe.
Disabling antivirus makes no difference.

Tried different Skype accounts and none work. Have checked u/p on another computer.

Have removed Skype manually from registry.

Noticed that Skype can't be killed in Task Manager except by restarting laptop.

Anything else we can try ?
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Question by:Brett4567
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Expert Comment

by:aks5686
ID: 37826349
there could be a problem with your installer(.exe).. in which case u can download the latest one from :- http://www.skype.com/intl/en/get-skype/on-your-computer/windows/

otherwise there may b a problem with your windows which will b very difficult 2 analyse...
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Expert Comment

by:notmyfault
ID: 37826640
Have you checked if your proxy is blocking traffic coming from Skype ?
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Author Comment

by:Brett4567
ID: 37829861
We are scanning for viruses at the moment.......
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Accepted Solution

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Brett4567 earned 0 total points
ID: 37835948
The problem turned out to be Symantec Endpoint 12.01

Could not get Skype to work under any circumstances until we uninstalled the product.

Weird
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Author Closing Comment

by:Brett4567
ID: 37854980
fixed it ourselves on this occasion
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