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Blackberry Bold 9790 Getting Stuck / Hangs

Posted on 2012-04-10
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Last Modified: 2012-05-04
I have a user who has a BB Bold 9790. And complains that it Hangs/Gets stuck occasionally.

Is there a way i can get to the root as to why the BB hangs ? which App is causing the issue.

Please help.

Asif
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Question by:GulfIT
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Expert Comment

by:andrewmcc
ID: 37826970
You'll need to find otu what carrier the user is connecting with.
Also the version of the Blackberry OS which is currently installed on the device.

Check the water stickers - white stickers in the device
Ask the user to clarify what colour the stickers are.
(Don't say white) just ask what colour.
(If white then the phone is fine, if red the phone and battery has been in a damp environment, thus warranty void) and hence problems whcih are occuring.

Have a look at;
BBSAK - it is a graphical front end to a windows application for troubleshooting a Blackberry device.
http://bbsak.org/

This can log all applications and any errors which are being created or viewed on the device prior to troubleshooting any issues.
Useful tool to flash the phone, troubleshoot and change the os version on the device.

There's a few others, though the main menu is simple yet practical to use.
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Accepted Solution

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GulfIT earned 0 total points
ID: 37909619
Formatted and reinstalled the device
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Author Closing Comment

by:GulfIT
ID: 37928264
Done
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