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Outlook 2010 hangs

Posted on 2012-04-10
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Last Modified: 2012-04-11
Hello,

Does someone know anything about the following issue.
Several users are complaining that outlook 2010 hangs about 8 seconds before going on.
This is always happening when a new mail arrives or before the new mail arrives in the inbox.

We use exchange 2010 with SP2 installed on DAG environment.

Thank you,

Robin
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Question by:Geert Bettens
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LVL 9

Expert Comment

by:faizbaig
ID: 37826956
What is the Antivirus in use ? It could be antivirus scanning the new mail, if you don't want that hang, you can try disabling feature "Scan on receiving" under the Antivirus settings.
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Author Comment

by:Geert Bettens
ID: 37831271
Hello,

I use trendmicro scanmail for exchange 2010.

On the client access/HUB servers i switcht off transport level scanning.
On the mailbox server i stopped the trendmicro services to investigate if the problem still remains.
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Author Comment

by:Geert Bettens
ID: 37831397
I can now simulate the problem.Disable of the trendmicro antivirus did not solve it.


When i send a message with an attachment of > 2MB then outlook hangs about 30 seconds.
I installed the newest outlook 2010 version and it still remains the same.

Someone any ideas ?

Thanks,
Robin
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LVL 9

Expert Comment

by:faizbaig
ID: 37831420
Any firewall in use ? If Yes, make sure the Outlook has Full Access going through Firewall.
and hope  exchange fully patched or updated.
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Expert Comment

by:faizbaig
ID: 37831430
& Check that Office 2010 SP1 are installed, several Performance issues that was resovled in it. also an you disable all add ins , remove any online contact or calendar and try again ? and then enable it one by one to see which is bugging.
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Author Comment

by:Geert Bettens
ID: 37831435
No firewalls.
Exchange version is SP2 but without the rollup 1 which was released on 20 march 2012.

But i have SP2 for three months now. Why does it show up now.
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Accepted Solution

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faizbaig earned 500 total points
ID: 37831459
Outlook seems to be sensitive to some of the Add-ins, You should disable all first, then you should start enabling one by one to track which Add-in is causing the trouble.

Uninstall Microsoft Outlook Hotmail Connector.
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Expert Comment

by:faizbaig
ID: 37831501
Last thing comes in my mind is
->Try to create completely new profile and configure it to connect to the same mailbox and see if any difference.
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Author Comment

by:Geert Bettens
ID: 37831508
OK.
I found the add-in which is causing this problem.
It is the McAfee on access email scanner add-in.
When i only switch this on then the problem appears.

There was a new version install two weeks ago and this was probably the trigger.

Thank you for your help.

Robin
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Expert Comment

by:faizbaig
ID: 37831526
Great.
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