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authoritative domain

Posted on 2012-04-10
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Last Modified: 2012-06-27
We have a domain that has been moved to a new location. I have taken this out of the authoritative domain list and removed from receipents email list but when the server that used to house this domain goes to send it dosesnt go anywhere and you just get a delayed delivery email. I have restarted the server and ensured that this domain dosent appear in exchange console also. Any other ideas or things that have worked for others .............
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Question by:Mr_Wormald
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by:Alan Hardisty
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Please run the following EMS command and advise if the domain is still listed:

Get-AcceptedDomain

Have you updated your GAL / OAB and Address Lists since removing the domain?
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by:Mr_Wormald
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The domain is not listed when I run Get-AcceptedDomain.

I forced GAL update using EMS yesterday and this has appeared to work, if I deselect cached mode in outlook but when i reselect the old email domain appears against the contact again. I have emailed both ways but still not leaving the queue.
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by:Alan Hardisty
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If you are replying to an email that originated on the server, then you will always have problems.

If you create a new email and type in the address in the To field, and don't select a name from the AutoComplete list, then that should also work, but if you select a name from the AutoComplete list, then that too will fail.

Are you doing any of the above?
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by:Mr_Wormald
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I have deleted all autocomplete entries for this user and retyping the whole email again the the to: field
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by:Alan Hardisty
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Okay - please lookup the domains MX record(s) on www.mxtoolbox.com and note the FQDN down - e.g., mail.domain.com, then on your Exchange server, from a command prompt, type the following:

nslookup mail.domain.com

What is returned as the answer?  The same IP Address as the mxtoolbox.com page or you Exchange Server's IP Address?
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by:Mr_Wormald
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the domain "mydomain.com.au" has two MX records and when I nslookup mail.mydomain.com.au on our exchange it appears with
*** ?????.????.local can't find mail.mydomain.com.au: Non-existent domain
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by:Alan Hardisty
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Do you have DNS forwarders configured on your DNS Server (Server properties> Forwarders Tab)?

If not - please add the IP Addresses of your ISP's DNS Servers to the Forwarders tab and try the nslookup check again.
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by:Mr_Wormald
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We have googles ..... 8.8.4.4 google-public-dns-b.google.com
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by:Alan Hardisty
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Okay - it has to be hiding somewhere!

Do you have any references to the problem domain in DNS internally?
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by:Alan Hardisty
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Might be worth losing the Google DNS forwarder and adding your ISP's DNS IP Address for now to test.  You can always put it back again afterwards.

If you can't resolve the FQDN for the mail server - it will be the root of your problem.
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by:Mr_Wormald
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we do we house the website internally. In DNS we have

(same as parent folder) | Name Server (NS) | domaincontroller.local | static
(same as parent folder) | Name Server (NS) | exchangeserver.local | static
(same as parent folder) | Name Server (NS) | secondarydomaincontroller.local | static
(same as parent folder) | Name Server (NS) | webserver.local | static
(same as parent folder) | Host (A) | webserver ipaddress | static
www | Host (A) | webserver ipaddress | static

After reading that should we remove the one that points to the exchange server?
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Alan Hardisty earned 500 total points
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Okay - if you house the domain in DNS internally, add an A record internally for mail.domain.com and point it to the External IP Address (202.xxx.xxx.18) and you should be fine.
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Author Comment

by:Mr_Wormald
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We can now do an nslookup but the email is still not leaving the queue?
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by:Alan Hardisty
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Okay - you may need to an an MX record internally to as mail.domain.com
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Author Comment

by:Mr_Wormald
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so it now looks like this and still not going ...

(same as parent folder) | Name Server (NS) | domaincontroller.local | static
(same as parent folder) | Name Server (NS) | exchangeserver.local | static
(same as parent folder) | Name Server (NS) | secondarydomaincontroller.local | static
(same as parent folder) | Name Server (NS) | webserver.local | static
(same as parent folder) | Host (A) | webserver ipaddress | static
(same as parent folder) | Mail Exchanger (MX | [10] mail.domainname.com.au | static
mail | Host (A) | 202.xxx.xxx.18 | static
www | Host (A) | webserver ipaddress | static
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Expert Comment

by:Alan Hardisty
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From a command prompt on the server, please type:

ipconfig /flushdns

Then can you restart both the DNS Server Service and then the Microsoft Exchange Transport Service please.

Any better?
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Author Comment

by:Mr_Wormald
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This is working! we deleted
(same as parent folder) | Host (A) | webserver ipaddress | static
and this seems to have fixed it and we tested the website and this is also still working!

Thanks for your help!
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Expert Comment

by:Alan Hardisty
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Excellent - had to be DNS in one way or another :)
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