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authoritative domain

Posted on 2012-04-10
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Last Modified: 2012-06-27
We have a domain that has been moved to a new location. I have taken this out of the authoritative domain list and removed from receipents email list but when the server that used to house this domain goes to send it dosesnt go anywhere and you just get a delayed delivery email. I have restarted the server and ensured that this domain dosent appear in exchange console also. Any other ideas or things that have worked for others .............
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Question by:Mr_Wormald
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37830580
Please run the following EMS command and advise if the domain is still listed:

Get-AcceptedDomain

Have you updated your GAL / OAB and Address Lists since removing the domain?
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Author Comment

by:Mr_Wormald
ID: 37830589
The domain is not listed when I run Get-AcceptedDomain.

I forced GAL update using EMS yesterday and this has appeared to work, if I deselect cached mode in outlook but when i reselect the old email domain appears against the contact again. I have emailed both ways but still not leaving the queue.
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Expert Comment

by:Alan Hardisty
ID: 37830601
If you are replying to an email that originated on the server, then you will always have problems.

If you create a new email and type in the address in the To field, and don't select a name from the AutoComplete list, then that should also work, but if you select a name from the AutoComplete list, then that too will fail.

Are you doing any of the above?
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Author Comment

by:Mr_Wormald
ID: 37830609
I have deleted all autocomplete entries for this user and retyping the whole email again the the to: field
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Expert Comment

by:Alan Hardisty
ID: 37830615
Okay - please lookup the domains MX record(s) on www.mxtoolbox.com and note the FQDN down - e.g., mail.domain.com, then on your Exchange server, from a command prompt, type the following:

nslookup mail.domain.com

What is returned as the answer?  The same IP Address as the mxtoolbox.com page or you Exchange Server's IP Address?
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Author Comment

by:Mr_Wormald
ID: 37830624
the domain "mydomain.com.au" has two MX records and when I nslookup mail.mydomain.com.au on our exchange it appears with
*** ?????.????.local can't find mail.mydomain.com.au: Non-existent domain
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Expert Comment

by:Alan Hardisty
ID: 37830635
Do you have DNS forwarders configured on your DNS Server (Server properties> Forwarders Tab)?

If not - please add the IP Addresses of your ISP's DNS Servers to the Forwarders tab and try the nslookup check again.
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Author Comment

by:Mr_Wormald
ID: 37830637
We have googles ..... 8.8.4.4 google-public-dns-b.google.com
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37830642
Okay - it has to be hiding somewhere!

Do you have any references to the problem domain in DNS internally?
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37830653
Might be worth losing the Google DNS forwarder and adding your ISP's DNS IP Address for now to test.  You can always put it back again afterwards.

If you can't resolve the FQDN for the mail server - it will be the root of your problem.
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Author Comment

by:Mr_Wormald
ID: 37830656
we do we house the website internally. In DNS we have

(same as parent folder) | Name Server (NS) | domaincontroller.local | static
(same as parent folder) | Name Server (NS) | exchangeserver.local | static
(same as parent folder) | Name Server (NS) | secondarydomaincontroller.local | static
(same as parent folder) | Name Server (NS) | webserver.local | static
(same as parent folder) | Host (A) | webserver ipaddress | static
www | Host (A) | webserver ipaddress | static

After reading that should we remove the one that points to the exchange server?
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Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 37830672
Okay - if you house the domain in DNS internally, add an A record internally for mail.domain.com and point it to the External IP Address (202.xxx.xxx.18) and you should be fine.
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Author Comment

by:Mr_Wormald
ID: 37830697
We can now do an nslookup but the email is still not leaving the queue?
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LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 500 total points
ID: 37830706
Okay - you may need to an an MX record internally to as mail.domain.com
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Author Comment

by:Mr_Wormald
ID: 37830725
so it now looks like this and still not going ...

(same as parent folder) | Name Server (NS) | domaincontroller.local | static
(same as parent folder) | Name Server (NS) | exchangeserver.local | static
(same as parent folder) | Name Server (NS) | secondarydomaincontroller.local | static
(same as parent folder) | Name Server (NS) | webserver.local | static
(same as parent folder) | Host (A) | webserver ipaddress | static
(same as parent folder) | Mail Exchanger (MX | [10] mail.domainname.com.au | static
mail | Host (A) | 202.xxx.xxx.18 | static
www | Host (A) | webserver ipaddress | static
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37830732
From a command prompt on the server, please type:

ipconfig /flushdns

Then can you restart both the DNS Server Service and then the Microsoft Exchange Transport Service please.

Any better?
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Author Comment

by:Mr_Wormald
ID: 37830754
This is working! we deleted
(same as parent folder) | Host (A) | webserver ipaddress | static
and this seems to have fixed it and we tested the website and this is also still working!

Thanks for your help!
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37830758
Excellent - had to be DNS in one way or another :)
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