Wireless network issue

Hi,

We have cisco wifi controller 1800 series and 9 cisco Access point.

Last month we have moved our office  to new building And we only had changed the IP address of controller. Old ip was 172.16.10.251 and new ip is 10.20.0.251

Now we are facing issue in wireless from one month. Our wireless is not stable. most of the time latency goes high. users are not able to access internet. Latency to our any local IP goes upto 3000 ms.

Can anyone provide me the solution?
sitgAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Craig BeckCommented:
So you have moved office?  Have you had a post-installation WIFI site-survey?  I'd guess you're suffering from interference which could be due to actual outside interference (from external sources) or because your APs are too close to eachother and therefore causing a problem.

If you log in to the controller and hit the Wireless tab, then click on 802.11a/n or 802.11b/g/n in the Access Points menu you should be able to see which power levels your APs are working at.  Take a screenshot of each and post it here so I can see what's what.
0
sitgAuthor Commented:
Hi,

Please find the attached screen shot.
Untitled.jpg
0
smckeown777Commented:
Ok so there are

4 AP's on CH11
3 on CH1
1 on CH6

How are your AP's spaced? This obviously worked for you before but is it possible you have 2 AP's on same channel close to each other? If so you will be suffering interference...

I see only 8 AP's in total - you mentioned in first post you had 9 - has one been taken out?

With 9 AP's and depending on spacing between them you might be better to spread the Channel assignment out more evenly - 3 on CH1, 3 on CH6 and 3 on CH11...

If possible could you draw up a basic network map of the relevant location of each AP and its corresponding channel number for review?
0
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

sitgAuthor Commented:
Can i change the channel manually is AP's?




Currently I had removed one AP thats why it show 8.
0
smckeown777Commented:
Yes you can change the channel, once logged into the AP this should be an option.
I'm not familar wtih the controller you are using, it should be an option from there to change the channel too I think...

But if the AP's are not in the same physical layout as when they were in the previous building(which I can't see them being to be honest) then you probably have 2 or more overlapping on the same channel
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Craig BeckCommented:
I find it a little strange that all the APs are on power level 5.

Just as an experiment, could you try turning off two of the APs on channel 11 and one of the APs on channel 1, all at the same time?
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Server OS

From novice to tech pro — start learning today.