Solved

Outllook renaming attachments after they have been sent

Posted on 2012-04-10
6
751 Views
Last Modified: 2012-08-13
In the office we are experiencing an issue where users will attach two documents to an email and after they have been sent the second attachment will take on the first attachments name including the document type. There is also situations where an older version of an attachment will be sent in an email rather than the current one. We have tried clearing the cache, Office repairs, disabling add-ins and reinstalling Outlook but this has not resolved the problem.

Any assistance would be greatly appreciated.

Thanks
0
Comment
Question by:Jacko1969
  • 4
6 Comments
 
LVL 50

Expert Comment

by:jcimarron
ID: 37833776
Jacko1969--To what document type is the change made?  Is it .dat, by chance?
http://www.office-outlook.com/outlook-forum/index.php/m/159141/#msg_159141
0
 
LVL 1

Author Comment

by:Jacko1969
ID: 37836487
Thank you very much for your response, the document type changes to the type of the document which is attached first which it has taken the full name of, however if we change the doc type to what it should be we are able to open the attachment. We haven't had any occurrences where file types have changed to.dat as yet.

Thank You
0
 
LVL 38

Expert Comment

by:BillDL
ID: 37837690
Out of curiosity, what happens if somebody does the following?

1. Open Windows Explorer and locate two files with different file names and different file extensions (eg. File1.xls and File2.doc) in the same folder.
2. Select both (Click then Ctrl+Click for next).
3. Right-Click > Send To > Mail Recipient.
4. A new message opens with both the files attached.
5. Insert recipient, Subject Line and message body, and send email.

Does the same issue affect the attached files on receipt?
0
Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

 
LVL 1

Author Comment

by:Jacko1969
ID: 37838541
Hello BillDl

Thank you for your advice when sending mail as suggested the same issue doesn't affect the attached files however the issue is rather intermittent and hard to predict. It appears to randomly affect different users even though they are all working from Outlook 2007 Service Pack 3 and updated.

Thanks
0
 
LVL 1

Accepted Solution

by:
Jacko1969 earned 0 total points
ID: 37970886
We had found that the root of the problem relates to Outlook drafts. If we allow an attachment to save to draft and then send we experience replicated attachments.
0
 
LVL 1

Author Closing Comment

by:Jacko1969
ID: 37989500
This workaround is suitable for us.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
View More Items in Exchange - Outlook 2016 3 54
Exchange 2010 searching 3 39
exchange, outlook 2 27
Parsing error when installing an Outlook Add-in 2 17
Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now