New PC not pulling old emails
Posted on 2012-04-10
I need some help, I have a user who had an old Windows XP laptop (D620) who we recently upgraded to a new Dell E6420. Windows 7.
When he logs in and configures outlook there are no issues.
All of his subfolders populate but his inbox stays empty. I sent a test email to him and he receives new email in his inbox,,,just the old ones are missing.
I went back to his old D620 which is still on network and his old emails are there and he receives new email.
I went to a different Windows 7 pc and had him login to test with the same result...... no old emails in his inbox.......