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Page cannot be display

This is a laptop running Vista Home Premium sp2. A couple of days ago it lost the ability to display web pages. At the moment it is logged onto our office network. So it has an IP address assigned by our DHCP server and is using our server for DNS

 Here's what I established so far:

It can ping web addresses and get a response.
If I put an IP address into IE it doesnt work
If I start it in Safe Mode with networking it can display web pages

I've reset IE advanced configuration settings.
I've reset the TCPIP Stack
The hosts file doesn't have any erroneous entries
I've gone into MSConfig and selected Diagnostic startup.

I'm running out of things to try now. What else can I try?
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TownTalk
Asked:
TownTalk
1 Solution
 
X-treemCommented:
verify tools:internet options: connection settings, disable IE addons, try another browser to check if that works
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TownTalkAuthor Commented:
All addons are disabled. I cant install another browser because I can only get on line in Safe Mode and you cant install programs in there.
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rtayCommented:
Go to tools in the browser and make sure that work offline is not checked.  Try Google Chrome to see if that works, re-install or Upgrade IE.
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motnahp00Commented:
Are you working offline?
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Raymond PengSystems EngineerCommented:
If it works in safe mode >

Can you go to start > run > msconfig

Services tab > check hide all Microsoft Services > disable the others and reenable 5 at a time to troubleshoot.  Do the same with Startup programs by disabling all and reenabling 5 at a time.
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TownTalkAuthor Commented:
This is IE9. I cant find an option to work offline. I found a web page (on another pc) saying that it is in the Tools->File menu, but it isn't there.
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TownTalkAuthor Commented:
@l33tf0b I'm in diagnostic startup which has everything disabled
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Raymond PengSystems EngineerCommented:
You've done this with the services tab correct?
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TownTalkAuthor Commented:
yes. All services are disabled
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TownTalkAuthor Commented:
Of course I just realised that with a diagnostic startup, there are no networking services running, so of course the internet connection will be off line
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Raymond PengSystems EngineerCommented:
That's a Microsoft service so that shouldn't have been disabled, hence my post about hiding Microsoft Services and disabling the non Microsoft services.  Please test again by enabling all MS Services and disabling non MS Services.
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TownTalkAuthor Commented:
No it still doesn't work with all non-microsoft services disabled. I forgot to mention by the way that Skype works ok.

On the 'Page cannot be displayed' screen, there is a button to diagnose the internet connection. It reports that there isn't a problem with the internet connection
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Raymond PengSystems EngineerCommented:
what do you have installed as Antivirus? Norton?
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TownTalkAuthor Commented:
It's Norton 360, and there's another mystery..... It wont load. This makes me suspicious that some malware has disabled it.

I installed Malwarebytes earlier today. It didn't find anything.
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TownTalkAuthor Commented:
I managed to get Chrome installed. I downloaded the setup file onto a memory stick on another pc, and then install it from the memory stick.

The bad news is that Chrome cannot access the internet either :(

I'm leaving the office for the day now. So thanks for your help so far. I hope we can get this fixed tomorrow.
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TownTalkAuthor Commented:
I found an MS KB article which told me to run MSINFO32 to look at the winsock components. This article said there should be 10 sections. If there are more than 10 sections then some 3rd party software is installed. This machine has 22 sections. So it looks this is where the problem is.  The same KB article told me to type NETSH WINSOCK RESET at an elevated command prompt. When I did this it came back and told me that is reset the winsock catalog. But there are still 22 sections in there after I rebooted.
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TownTalkAuthor Commented:
Just for the hell of it I created a new user account. That didn't have internet access either.
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TownTalkAuthor Commented:
Sorry I should have closed the question several days ago. I never found the cause and ended up using the recovery disks to reinstall the laptop. I accepted this response in order to close the question. Thanks for your help.
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