asked on

Page cannot be display

This is a laptop running Vista Home Premium sp2. A couple of days ago it lost the ability to display web pages. At the moment it is logged onto our office network. So it has an IP address assigned by our DHCP server and is using our server for DNS

Here's what I established so far:

It can ping web addresses and get a response.
If I put an IP address into IE it doesnt work
If I start it in Safe Mode with networking it can display web pages

I've reset IE advanced configuration settings.
I've reset the TCPIP Stack
The hosts file doesn't have any erroneous entries
I've gone into MSConfig and selected Diagnostic startup.

I'm running out of things to try now. What else can I try?

X-treem

verify tools:internet options: connection settings, disable IE addons, try another browser to check if that works

TownTalk

ASKER

All addons are disabled. I cant install another browser because I can only get on line in Safe Mode and you cant install programs in there.

rtay

Go to tools in the browser and make sure that work offline is not checked. Try Google Chrome to see if that works, re-install or Upgrade IE.

motnahp00

Are you working offline?

ASKER CERTIFIED SOLUTION

Raymond Peng

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TownTalk

ASKER

This is IE9. I cant find an option to work offline. I found a web page (on another pc) saying that it is in the Tools->File menu, but it isn't there.

TownTalk

ASKER

@l33tf0b I'm in diagnostic startup which has everything disabled

Raymond Peng

You've done this with the services tab correct?

TownTalk

ASKER

yes. All services are disabled

TownTalk

ASKER

Of course I just realised that with a diagnostic startup, there are no networking services running, so of course the internet connection will be off line

Raymond Peng

That's a Microsoft service so that shouldn't have been disabled, hence my post about hiding Microsoft Services and disabling the non Microsoft services. Please test again by enabling all MS Services and disabling non MS Services.

TownTalk

ASKER

No it still doesn't work with all non-microsoft services disabled. I forgot to mention by the way that Skype works ok.

On the 'Page cannot be displayed' screen, there is a button to diagnose the internet connection. It reports that there isn't a problem with the internet connection

Raymond Peng

what do you have installed as Antivirus? Norton?

TownTalk

ASKER

It's Norton 360, and there's another mystery..... It wont load. This makes me suspicious that some malware has disabled it.

I installed Malwarebytes earlier today. It didn't find anything.

TownTalk

ASKER

I managed to get Chrome installed. I downloaded the setup file onto a memory stick on another pc, and then install it from the memory stick.

The bad news is that Chrome cannot access the internet either :(

I'm leaving the office for the day now. So thanks for your help so far. I hope we can get this fixed tomorrow.

TownTalk

ASKER

I found an MS KB article which told me to run MSINFO32 to look at the winsock components. This article said there should be 10 sections. If there are more than 10 sections then some 3rd party software is installed. This machine has 22 sections. So it looks this is where the problem is. The same KB article told me to type NETSH WINSOCK RESET at an elevated command prompt. When I did this it came back and told me that is reset the winsock catalog. But there are still 22 sections in there after I rebooted.

TownTalk

ASKER

Just for the hell of it I created a new user account. That didn't have internet access either.

TownTalk

ASKER

Sorry I should have closed the question several days ago. I never found the cause and ended up using the recovery disks to reinstall the laptop. I accepted this response in order to close the question. Thanks for your help.