Outlook shuts down whenever I attempt to reply to a message

Outlook shuts down whenever I attempt to reply to a message.  How do I resolve?

This is on Outlook 2010 running XP Pro SP3 and a hosted email provider.
vulture71Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

AnuroopsunddCommented:
1.    Click Start->Run (Windows key + R key) and type Outlook /safe->click ok.

2.    Try to reply to an email and check if that works.

3.    If Outlook /safe works try to disable the add-ins by clicking on File->options->Add-ins.

4.    Click go on COM-Add-ins.

5.    Clear the check box for all add-ins.
0
Red_TechCommented:
Try running outlook in safe mode and see if it is still an issue. This will tell you if there is an add-in that is causing it.
Windows Key + R for the run line
outlook /safe
0
vulture71Author Commented:
How do I do this on  a Outlook 2003 machine.  I was told it was 2010, but it's 2003.
0
sarasotamacIT ManagerCommented:
If the above does not work, try rebuilding the profile..

Rebuild the outlook profile. Do this by closing outlook and going to "drive:\Documents and Settings\user\Local Settings\Application Data\Microsoft\Outlook'". Look for the xxxx.ost file. Rename to xxxx.ost.old. Restart Outlook and it will recreate the profile.

Good luck!
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Red_TechCommented:
2003 should be the same. Try 'outlook.exe /safe' if 'outlook /safe' doesn't work. It shouldn't make a difference though. Leave off the single quotes!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.