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Outlook shuts down whenever I attempt to reply to a message

Outlook shuts down whenever I attempt to reply to a message.  How do I resolve?

This is on Outlook 2010 running XP Pro SP3 and a hosted email provider.
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vulture71
Asked:
vulture71
1 Solution
 
AnuroopsunddCommented:
1.    Click Start->Run (Windows key + R key) and type Outlook /safe->click ok.

2.    Try to reply to an email and check if that works.

3.    If Outlook /safe works try to disable the add-ins by clicking on File->options->Add-ins.

4.    Click go on COM-Add-ins.

5.    Clear the check box for all add-ins.
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Red_TechCommented:
Try running outlook in safe mode and see if it is still an issue. This will tell you if there is an add-in that is causing it.
Windows Key + R for the run line
outlook /safe
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vulture71Author Commented:
How do I do this on  a Outlook 2003 machine.  I was told it was 2010, but it's 2003.
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sarasotamacIT ManagerCommented:
If the above does not work, try rebuilding the profile..

Rebuild the outlook profile. Do this by closing outlook and going to "drive:\Documents and Settings\user\Local Settings\Application Data\Microsoft\Outlook'". Look for the xxxx.ost file. Rename to xxxx.ost.old. Restart Outlook and it will recreate the profile.

Good luck!
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Red_TechCommented:
2003 should be the same. Try 'outlook.exe /safe' if 'outlook /safe' doesn't work. It shouldn't make a difference though. Leave off the single quotes!
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