Solved

Driver for SSD

Posted on 2012-04-10
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Last Modified: 2016-11-23
I got a new Dell Latitude E6520 and decided to switch out the Seagate HD it came with with a Samsung SSD. I'm trying to install Win7 64 bit but its asking me for a mass storage driver. I've looked at Dell's website but can't find it. Can anyone help?
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Question by:lupeleal
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17 Comments
 
LVL 88

Expert Comment

by:rindi
ID: 37828901
There are no SSD drivers. You must rather look drivers for the Disk controller. If it isn't included in the chipset drivers, there is usually a separate driver available. Just check the Dell website.
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LVL 17

Expert Comment

by:Anuroopsundd
ID: 37828921
Go in the bios.. during the boot press F2....

in the SATA OPerations... change the option (one is AHCI....not coming to my mind now)..

save it and try to boot..
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Author Comment

by:lupeleal
ID: 37829000
Looked on the Dell website and found nothing. I already went into the BIOS and changed the SATA Operation to ATA, AHCI and Raid. Still nothing.
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LVL 17

Expert Comment

by:Anuroopsundd
ID: 37829066
0
 
LVL 17

Expert Comment

by:Anuroopsundd
ID: 37829072
Fixes & Enhancements- Corrected information under Disk Manager where it does not refresh after eSATA disk has been plugged in

- Corrected Chinese Help Index in how it is displayed

- Corrected issue where no message would appear to reboot after creating a RAID 0 volume from existing hard disk.

- Modified driver to better handle SSD boot devices

- Added changes for better eSATA hotplug handling
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Author Comment

by:lupeleal
ID: 37829110
Already tried that one and nothing. I downloaded it. Opened it and it got extracted to C:\dell\drivers\R291721. Grabbed everything in there and put it on a usb stick. When installing OS i browse to thumb drive and point at it. It sees it. Comes up as 'Intel(R) Mobile Express Chipset SATA AHCI Controller (E:\iaAHCI.inf)' I click next but still get "No drives were found.Click Load Driver to provide a mass storage driver for installation"

Anything else?
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LVL 10

Expert Comment

by:Gajendra Rathod
ID: 37829430
Please try below step

When Windows 7 Setup has loaded and the language selection dialog is showing, press SHIFT + F10 simultaneously. This opens a command prompt:

Type “diskpart” and hit ENTER.

Type the following commands one by one – hit ENTER for each of them to run the commands:
1.      list disk (to show the ID number of the hard disk to partition, normally it’s Disk 0)
2.      select disk 0 (change 0 to another number if applicable)
3.      clean
4.      create partition primary
5.      select partition 1
6.      active
7.      format fs=ntfs quick
8.      exit

Type “exit” again to close the command prompt window.

Continue Windows 7 setup as usual. The disk should now show up in the list
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Author Comment

by:lupeleal
ID: 37829585
Command prompt comes up. X:\Sources> I tyoe in list disk , hit enter and get
'list' is not recognized as an internal or external command, operable program orbatch file.

Next!
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LVL 10

Expert Comment

by:Gajendra Rathod
ID: 37829711
you have use command "diskpart" and than press enter.
windows-7.jpg
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Author Comment

by:lupeleal
ID: 37829750
Oops!! forgot that.

Please hold!
0
 

Author Comment

by:lupeleal
ID: 37829773
Sorry try again!!! I continue the install and it gives me 'No new device could be found. Make sure the driver files are correct and located on the driver installation media'


I might just put the HD back in and return the SSD.
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LVL 10

Expert Comment

by:Gajendra Rathod
ID: 37829811
When you run DISKPART command, where you able to found the disk?
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Author Comment

by:lupeleal
ID: 37829855
yes i was and was able to go thru all the steps.
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LVL 10

Expert Comment

by:Gajendra Rathod
ID: 37829985
Please install the Dell driver for Dell Rapid Storage
0
 

Accepted Solution

by:
lupeleal earned 0 total points
ID: 37881805
OMG!!! I found out what it was. The HD was not installed correctly. The SSD is a bit thinner than the original HD it had. I noticed when I was going reinstall the original HD. I hate when you break your head to figure something out and turns out to be something so simple.
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Author Closing Comment

by:lupeleal
ID: 38041352
The problem was me not the SSD
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LVL 1

Expert Comment

by:Jesse Mora
ID: 41457606
I have had the same issue with my hard drive which originally was a Seagate, I recently switch this to a newer SSHD which had issues with the size not going all the way in. Once I found an adapter that matches the size of the original drive, it all works well.
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