Yahoo Messenger Freezes computer
Hi,
I have users on yahoo IM 8.10.421, in a domain. All work with no problem except for ONE user. PC locks up a few times per week but ALWAYS on THURSDAY at around 10 am.
I have tried, Malware Scan, Reg Scan-Optimizer, new profile, new PC, re-installing Yahoo, nothing seems to work.
Please, what ever direction you help point me to will be a great help.
Thank you.
Faulting application name: YahooMessenger.exe, version: 8.1.0.421, time stamp: 0x46d76392
Faulting module name: MSVCR71.dll, version: 7.10.3052.4, time stamp: 0x3e561eac
Exception code: 0xc0000005
Fault offset: 0x00011e30
Faulting process id: 0x478
Faulting application start time: 0x01ccf20d4c77ef7d
Faulting application path: C:\Program Files (x86)\Yahoo!\Messenger\Yah
Faulting module path: C:\Program Files (x86)\Yahoo!\Messenger\MSV
Report Id: 2bda453b-5e28-11e1-88eb-78
I have users on yahoo IM 8.10.421, in a domain. All work with no problem except for ONE user. PC locks up a few times per week but ALWAYS on THURSDAY at around 10 am.
I have tried, Malware Scan, Reg Scan-Optimizer, new profile, new PC, re-installing Yahoo, nothing seems to work.
Please, what ever direction you help point me to will be a great help.
Thank you.
Faulting application name: YahooMessenger.exe, version: 8.1.0.421, time stamp: 0x46d76392
Faulting module name: MSVCR71.dll, version: 7.10.3052.4, time stamp: 0x3e561eac
Exception code: 0xc0000005
Fault offset: 0x00011e30
Faulting process id: 0x478
Faulting application start time: 0x01ccf20d4c77ef7d
Faulting application path: C:\Program Files (x86)\Yahoo!\Messenger\Yah
Faulting module path: C:\Program Files (x86)\Yahoo!\Messenger\MSV
Report Id: 2bda453b-5e28-11e1-88eb-78
Randy Downs
What's different about "THURSDAY at around 10 am". Other applications running? Virus scan maybe?
ASKER
Thats, the problem, nothing should be. All PC's are about the same.I can't figure out whats hitting that pc and not the other PC's.. not even sure whats the best way to monitor, while user is on PC without slowing it down to much...
You could enable Windows logging to see if anything unusual happens around that time.
You could also create a new Winodws profile on that machine to see if it changes the symtoms.
You could also create a new Winodws profile on that machine to see if it changes the symtoms.
ASKER
http://support.microsoft.com/kb/221833
How to enable user environment debug logging in retail builds of Windows
is this what you mean, will this show problems with yahoo???
How to enable user environment debug logging in retail builds of Windows
is this what you mean, will this show problems with yahoo???
I was thinking more along the lines of the event viewer. I think certain events have to be enabled (auditing file access) but the default event log in Win 7 might be pretty useful.
http://www.techrepublic.com/blog/window-on-windows/use-windows-7-event-viewer-to-track-down-issues-that-cause-slower-boot-times/3253
The debug information is probably more useful to a developer and you might pass it back to Yahoo.
http://www.techrepublic.com/blog/window-on-windows/use-windows-7-event-viewer-to-track-down-issues-that-cause-slower-boot-times/3253
The debug information is probably more useful to a developer and you might pass it back to Yahoo.
ASKER
The following is what i got from event viewer, some info, but when i research i get very general info, which could be a few thing.. in this case, i would much rather try to pinpoint what the root cause is..
I will try to submit log to yahoo by "reporting a problem to Yahho", but not sure how long it will take them to get back to me, if at all....
Faulting application name: YahooMessenger.exe, version: 8.1.0.421, time stamp: 0x46d76392
Faulting module name: MSVCR71.dll, version: 7.10.3052.4, time stamp: 0x3e561eac
Exception code: 0xc0000005
Fault offset: 0x00011e30
Faulting process id: 0x478
Faulting application start time: 0x01ccf20d4c77ef7d
I will try to submit log to yahoo by "reporting a problem to Yahho", but not sure how long it will take them to get back to me, if at all....
Faulting application name: YahooMessenger.exe, version: 8.1.0.421, time stamp: 0x46d76392
Faulting module name: MSVCR71.dll, version: 7.10.3052.4, time stamp: 0x3e561eac
Exception code: 0xc0000005
Fault offset: 0x00011e30
Faulting process id: 0x478
Faulting application start time: 0x01ccf20d4c77ef7d
It took take a long time to get info from Yahoo but debug information might be meaningless to the lay person.
Anything happening in the event log just prior to the Yahoo crash?
Anything happening in the event log just prior to the Yahoo crash?
You might try disabling some services on start-up to see if any seem to be related to the crashes.
Any issues in Device Manager?
Any issues in Device Manager?
ASKER
what i'm tring now is compatibility Mode:
Under "Compatibility mode", select the check box which reads as "Run the program in compatibility mode for" and in the drop down menu select Windows Vista or XP to run the program in older version of operating system.
I've also seen a few other posting indicating compatibilitiy issuess, but usually with higher
version, but i will prob ugrade to ver 9 or so.
issues in device manager.
thank you for your thoughts on this..
Under "Compatibility mode", select the check box which reads as "Run the program in compatibility mode for" and in the drop down menu select Windows Vista or XP to run the program in older version of operating system.
I've also seen a few other posting indicating compatibilitiy issuess, but usually with higher
version, but i will prob ugrade to ver 9 or so.
issues in device manager.
thank you for your thoughts on this..
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ASKER
The Altimate solution was to upgrade to Yahoo version 10
Yahoo Messenger forum wasn't of imediate help...but good info...
Yahoo Messenger forum wasn't of imediate help...but good info...