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Yahoo Messenger Freezes computer

Posted on 2012-04-10
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Last Modified: 2012-05-16
Hi,

I have users on  yahoo IM 8.10.421, in a domain. All work with no problem except for ONE user. PC locks up a few times per week but ALWAYS on THURSDAY at around 10 am.

I have tried, Malware Scan, Reg Scan-Optimizer, new profile, new PC, re-installing Yahoo, nothing seems to work.

Please, what ever direction you help point me to will be a great help.

Thank you.


Faulting application name: YahooMessenger.exe, version: 8.1.0.421, time stamp: 0x46d76392

Faulting module name: MSVCR71.dll, version: 7.10.3052.4, time stamp: 0x3e561eac

Exception code: 0xc0000005

Fault offset: 0x00011e30

Faulting process id: 0x478

Faulting application start time: 0x01ccf20d4c77ef7d

Faulting application path: C:\Program Files (x86)\Yahoo!\Messenger\YahooMessenger.exe

Faulting module path: C:\Program Files (x86)\Yahoo!\Messenger\MSVCR71.dll

Report Id: 2bda453b-5e28-11e1-88eb-78acc0b37732
0
Comment
Question by:GST-GRIDTECH
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12 Comments
 
LVL 29

Expert Comment

by:Randy Downs
ID: 37828911
What's different about "THURSDAY at around 10 am". Other applications running? Virus scan maybe?
0
 

Author Comment

by:GST-GRIDTECH
ID: 37829010
Thats, the problem, nothing should be. All PC's are about the same.I can't figure out whats hitting that pc and not the other PC's.. not even sure whats the best way to monitor, while user is on PC without slowing it down to much...
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LVL 29

Expert Comment

by:Randy Downs
ID: 37829035
You could enable Windows logging to see if anything unusual happens around that time.

You could also create a new Winodws profile on that machine to see if it changes the symtoms.
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Author Comment

by:GST-GRIDTECH
ID: 37829083
http://support.microsoft.com/kb/221833
How to enable user environment debug logging in retail builds of Windows

is this what you mean, will this show problems with yahoo???
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LVL 29

Expert Comment

by:Randy Downs
ID: 37829216
I was thinking more along the lines of the event viewer. I think certain events have to be enabled (auditing file access) but the default event log in Win 7 might be pretty useful.
http://www.techrepublic.com/blog/window-on-windows/use-windows-7-event-viewer-to-track-down-issues-that-cause-slower-boot-times/3253

The debug information is probably more useful to a developer and you might pass it back to Yahoo.
0
 

Author Comment

by:GST-GRIDTECH
ID: 37830349
The following is what i got from event viewer, some info, but when i research i get very general info, which could be a few thing.. in this case, i would much rather try to pinpoint what the root cause is..
I will try to submit log to yahoo by "reporting a problem to Yahho", but not sure how long it will take them to get back to me, if at all....

Faulting application name: YahooMessenger.exe, version: 8.1.0.421, time stamp: 0x46d76392
Faulting module name: MSVCR71.dll, version: 7.10.3052.4, time stamp: 0x3e561eac
Exception code: 0xc0000005
Fault offset: 0x00011e30
Faulting process id: 0x478
Faulting application start time: 0x01ccf20d4c77ef7d
0
 
LVL 29

Expert Comment

by:Randy Downs
ID: 37830385
It took take a long time to get info from Yahoo but debug information might be meaningless to the lay person.

Anything happening in the event log just prior to the Yahoo crash?
0
 
LVL 29

Expert Comment

by:Randy Downs
ID: 37830414
You might try disabling some services on start-up to see if any seem to be related to the crashes.

Any issues in Device Manager?
0
 

Author Comment

by:GST-GRIDTECH
ID: 37830436
what i'm tring now is compatibility Mode:  

Under "Compatibility mode", select the check box which reads as "Run the program in compatibility mode for" and in the drop down menu select Windows Vista or XP to run the program in older version of operating system.

I've also seen  a few other posting indicating compatibilitiy issuess, but usually with higher
version, but i will prob ugrade to ver 9 or so.

issues in device manager.

thank you for your thoughts on this..
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Accepted Solution

by:
GST-GRIDTECH earned 0 total points
ID: 37865605
compatability mode didnt  help.

Upgrading to yahoo version 9 did help some.
but now i have a NEW isssue.

user is getting the following:
Your contact may not have received the following message, due to a communications problem.

according to our IM manager, this is a known issuse
http://www.symantec.com/business/support/index?page=content&id=TECH163455

unfortunatly, they recommend not using 9 or 10 and going back to version 8 which had yahoo freezing in the first place.

I modifyied the HOST file to include the following, but then i couldn't connect to yahoo using version 9..
 
67.195.187.193     mcs.msg.yahoo.com      #  Yahoo IM
67.195.186.84         scs.msg.yahoo.com      #  Yahoo IM
67.195.187.224      scsa.msg.yahoo.com     #  Yahoo IM
# N/A                      scsb.msg.yahoo.com     #  Yahoo IM
67.195.187.149      scsc.msg.yahoo.com     #  Yahoo IM
67.195.187.228      scsd.msg.yahoo.com     #  Yahoo IM
# N/A                      scse.msg.yahoo.com     #  Yahoo IM
67.195.187.245       scsf.msg.yahoo.com     #  Yahoo IM
# N/A                      scsg.msg.yahoo.com     #  Yahoo IM
# N/A                      scsh.msg.yahoo.com     #  Yahoo IM
203.209.228.206    cn.scs.msg.yahoo.com   #  Yahoo IM
98.136.112.140      relay.msg.yahoo.com    #  Yahoo IM
67.195.186.241      vcs.msg.yahoo.com      #  Yahoo IM
98.136.48.32         vcs1.msg.yahoo.com     #  Yahoo IM
67.195.186.241      vcs2.msg.yahoo.com     #  Yahoo IM


im going to try to upgrade to the latest version, with and without host file modification shown above and if that doesnt work, i'll try re-installing version 8 and modify HOST file to see if that works.


if none of that works, it will be another PC.
but i think i will re-turn.. he's had IM isssues smilar to this one before and he always seems to have IM problems on Thursday..

Thank you
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LVL 29

Assisted Solution

by:Randy Downs
Randy Downs earned 500 total points
ID: 37866015
Very strange. You might ask in the Yahoo Messenger forum - http://tech.groups.yahoo.com/group/Yahoo_Messenger/
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Author Closing Comment

by:GST-GRIDTECH
ID: 37974323
The Altimate solution was to upgrade to Yahoo version 10
Yahoo Messenger forum wasn't of imediate help...but good info...
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