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Acer Aspire Z5101

Posted on 2012-04-10
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Last Modified: 2012-04-28
I am working on an Acer Aspire Z5101. I have restored factory settings however I can't get the front speakers to work. The earphones will work but will not switch between on board speakers when unplugged. This machine has Realtek Audio Manager and the default settings are there. Please tell me how to set up this sound system.
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Question by:dbarbee
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16 Comments
 
LVL 69

Expert Comment

by:Callandor
ID: 37829092
The internal connectors may not be making good contact when you remove the earphones.  If there is oxidation, the circuit for the speakers is not engaged.  Try wiggling the earphone jack and moving it around to clean the surface.  Since the earphones work, I think the drivers are correctly set up and it's just a matter of making the switch to the speakers work.
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Author Comment

by:dbarbee
ID: 37829355
I tried that but it did not work. The front speakers do not work even without the earphones plugged in. Even on startup the speakers do not work. I know they work because they were working before the reload.
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LVL 13

Expert Comment

by:lauchangkwang
ID: 37830685
Try the audio driver here and see :

http://support.acer.com/product/default.aspx?modelId=3366
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LVL 93

Expert Comment

by:nobus
ID: 37832069
were the speakers working before?  otherwise, you just may have  bad speakers
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Author Comment

by:dbarbee
ID: 37832480
Ok I downloaded the audio driver recommended and I now have front speakers. However now my earphones will not work. So I know the front speakers are working. Please let me know where to go from here.
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LVL 13

Expert Comment

by:lauchangkwang
ID: 37832643
first, make sure you plug into the correct hole. if still cannot, try to go control panel uninstall all the audio driver, restart, reinstall the driver, it might be some conflict for the driver.
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LVL 93

Expert Comment

by:nobus
ID: 37833233
what OS is this?
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Author Comment

by:dbarbee
ID: 37833383
Windows 7
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LVL 93

Expert Comment

by:nobus
ID: 37833509
is there a software installed (Realtek maybe?) look in it's settings
it looks like the speakers and earphones use a different output
i suppose you use the green port?
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Author Comment

by:dbarbee
ID: 37833847
I checked the Realtek software and the speakers and earphones are both using the green port.  If I get the speakers working, then the earphones quit.  If I get the earphones working, the speakers quit.  I am at a lost as to what else to try.
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LVL 93

Expert Comment

by:nobus
ID: 37836252
did it ever work normally?  if not, maybe time for a warrant y repalcement
it has the dolby surround theatre software? should be easy to use
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LVL 69

Expert Comment

by:Callandor
ID: 37840693
Both are using the green port?  That's for headphones or speakers, so it should work, if they are standard.  What model are the headphones and speakers?  There might be something about them that would reveal a clue, such as the impedance.
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Author Comment

by:dbarbee
ID: 37868013
Computer picking up left rear jack in Realtek audio manager.  No rear jack available.  How do I remove that jack from the Realtek audio manager?
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LVL 69

Expert Comment

by:Callandor
ID: 37868916
> left rear jack

That sounds like a multichannel sound setup.  Try configuring the sound output for stereo.
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Accepted Solution

by:
dbarbee earned 0 total points
ID: 37880851
Hardware issue returned computer to Acer under warranty.
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Author Closing Comment

by:dbarbee
ID: 37905298
Tried all solutions offered finally spoke with Acer rep and found it was a hardware issue.
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