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Reinstalled Exchange Client Access now Outlook Anywhere isn't working

Posted on 2012-04-10
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Last Modified: 2012-04-15
Platform: Windows SBS 2011 / Exchange 2010 SP2 Rollup 1

Background: I had a completely separate issue on our server yesterday and during my troubleshooting I reinstalled the Exchange Client Access. It turned out that it wasn't actually necessary and now I have lost Outlook Anywhere functionality.
 
The digital certificate is fine and I can access OWA without certificate prompt and so forth. Outlook Anywhere is enabled in Exchange Client Access. I have rebooted the server. Still no joy!
 
Outlook client settings are 100% correct (I have set this up before). The issue definitely lies on the server and reinstalling Exchange Client Access has certainly messed things up.

I really think I'm missing something obvious and I hope you can help.
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Question by:the_omnific
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10 Comments
 
LVL 12

Expert Comment

by:DLeaver
ID: 37829047
Try running this to see where it is failing in the Outlook anywhere connection process

https://www.testexchangeconnectivity.com/
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LVL 1

Author Comment

by:the_omnific
ID: 37829158
Yeah I have used that tool and it indicates that there is a certificate issues (there isn't): results: The SSL certificate failed one or more certificate validation checks. Certificate trust validation failed.
 
I'm not too concerned about this as I have used the servers self-assigned certificate rather than buying one. I have done this a hundreds of times on other sites and it works fine but https://www.testexchangeconnectivity.com always comes back with those Certificate trust validation failed results.
 
Since I have established that it is not a certificate issue... it must be something else. And I'm certain it has something to do with reinstalling the Exchange Client Access
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LVL 1

Author Comment

by:the_omnific
ID: 37829275
I am receiving lots of these in the Event Log:
 
The Module DLL 'C:\Program Files\Microsoft\Exchange Server\V14\Bin\kerbauth.dll' could not be loaded due to a configuration problem. The current configuration only supports loading images built for a x86 processor architecture.
 
This appears to be the issue. Anyone know how to fix?
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LVL 1

Author Comment

by:the_omnific
ID: 37829345
0
 
LVL 12

Expert Comment

by:DLeaver
ID: 37829409
I was about to post a similar fix, this resolved the issue for me when I ran into issues post recreation of the OWA VD

http://www.experts-exchange.com/Software/Server_Software/Web_Servers/Microsoft_IIS/Q_27473256.html
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LVL 1

Author Comment

by:the_omnific
ID: 37829448
Ok, issue not resolved. Event Log looks heaps tidyer. Help please!
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LVL 12

Expert Comment

by:DLeaver
ID: 37829505
At what point does the OA fail, is it not accepting credentials or accepting them and logging in but stuck on trying to connect, or just disconnected from the off?
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LVL 1

Author Comment

by:the_omnific
ID: 37829874
Before I troubleshooted the .dll files earlier it was freezing when you click on "check name" whilst configuring the Outlook client. The errors in the event log followed.

Now however, when i "check name" I immediately receive the error;

Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The connection to Microsoft Exchange is unavailable...blah blah
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Accepted Solution

by:
the_omnific earned 0 total points
ID: 37830183
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Author Closing Comment

by:the_omnific
ID: 37848029
I solved the issue myself.
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