Solved

Reinstalled Exchange Client Access now Outlook Anywhere isn't working

Posted on 2012-04-10
10
425 Views
Last Modified: 2012-04-15
Platform: Windows SBS 2011 / Exchange 2010 SP2 Rollup 1

Background: I had a completely separate issue on our server yesterday and during my troubleshooting I reinstalled the Exchange Client Access. It turned out that it wasn't actually necessary and now I have lost Outlook Anywhere functionality.
 
The digital certificate is fine and I can access OWA without certificate prompt and so forth. Outlook Anywhere is enabled in Exchange Client Access. I have rebooted the server. Still no joy!
 
Outlook client settings are 100% correct (I have set this up before). The issue definitely lies on the server and reinstalling Exchange Client Access has certainly messed things up.

I really think I'm missing something obvious and I hope you can help.
0
Comment
Question by:the_omnific
  • 7
  • 3
10 Comments
 
LVL 12

Expert Comment

by:DLeaver
ID: 37829047
Try running this to see where it is failing in the Outlook anywhere connection process

https://www.testexchangeconnectivity.com/
0
 
LVL 1

Author Comment

by:the_omnific
ID: 37829158
Yeah I have used that tool and it indicates that there is a certificate issues (there isn't): results: The SSL certificate failed one or more certificate validation checks. Certificate trust validation failed.
 
I'm not too concerned about this as I have used the servers self-assigned certificate rather than buying one. I have done this a hundreds of times on other sites and it works fine but https://www.testexchangeconnectivity.com always comes back with those Certificate trust validation failed results.
 
Since I have established that it is not a certificate issue... it must be something else. And I'm certain it has something to do with reinstalling the Exchange Client Access
0
 
LVL 1

Author Comment

by:the_omnific
ID: 37829275
I am receiving lots of these in the Event Log:
 
The Module DLL 'C:\Program Files\Microsoft\Exchange Server\V14\Bin\kerbauth.dll' could not be loaded due to a configuration problem. The current configuration only supports loading images built for a x86 processor architecture.
 
This appears to be the issue. Anyone know how to fix?
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 
LVL 1

Author Comment

by:the_omnific
ID: 37829345
0
 
LVL 12

Expert Comment

by:DLeaver
ID: 37829409
I was about to post a similar fix, this resolved the issue for me when I ran into issues post recreation of the OWA VD

http://www.experts-exchange.com/Software/Server_Software/Web_Servers/Microsoft_IIS/Q_27473256.html
0
 
LVL 1

Author Comment

by:the_omnific
ID: 37829448
Ok, issue not resolved. Event Log looks heaps tidyer. Help please!
0
 
LVL 12

Expert Comment

by:DLeaver
ID: 37829505
At what point does the OA fail, is it not accepting credentials or accepting them and logging in but stuck on trying to connect, or just disconnected from the off?
0
 
LVL 1

Author Comment

by:the_omnific
ID: 37829874
Before I troubleshooted the .dll files earlier it was freezing when you click on "check name" whilst configuring the Outlook client. The errors in the event log followed.

Now however, when i "check name" I immediately receive the error;

Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The connection to Microsoft Exchange is unavailable...blah blah
0
 
LVL 1

Accepted Solution

by:
the_omnific earned 0 total points
ID: 37830183
0
 
LVL 1

Author Closing Comment

by:the_omnific
ID: 37848029
I solved the issue myself.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
This article explains how to install and use the NTBackup utility that comes with Windows Server.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
how to add IIS SMTP to handle application/Scanner relays into office 365.

786 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question