Is there a way to scan or analyze a Word document that is crashing Xerox Workcenter 5225
Posted on 2012-04-10
We've a XEROX WorkCentre 5225 copier/printer that crashed when one of our consultants tried to print a certain word file. When the Xerox tech disconnected the printer and restarted the printer he went into jobs and cancelled that job and the problem was all solved. He said the printer would print the banner page (we have a number of consultants) then crap out after that.
He said that the RAM would hang up or mess up and suggested we could let them packet-sniff the file to find out exactly what in the Word document is causing the issue. But we have sensitive contracts and confidentiality is a big part of the work we do so we wanted to know if there was some program/app that we could use to analyze/test the document ourselves and see if we could find the issue.
Information relating to this incident:
1. There are 2 drivers: Post Script and non-Post Script. Using non-PS caused problems while the PS printed everything fine.
2. We have 2 Xerox Workcenters, 7755 and 5225, both of which encountered errors when user's choose the non-PS driver.
3. The tech guy said that Microsoft updated/changed the Calibri font last year and he ended up having to resolve some major issues for some of his clients last summer.
My boss wants to find a way we can check files since we might have more issues in the future. We tend to have issues with client's templates conflicting with our own templates. Does anyone know a way to do this pack scan ourselves?