Solved

Embedded link in email opens two IE windows

Posted on 2012-04-10
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Last Modified: 2012-09-17
We are having the following issue - if a user receives an email with a web site address in it, when they click the link, two IE windows open.  This is happening on Windows XP machines as well as Windows 7 machines.  Also affects both IE 8 and IE 9.  We do have an active directory policy pushing out a default homepage to all users.

The first window that opens is the default homepage.  The 2nd window is the site that the email link points to.

I have checked the Tabbed Browsing settings and have tried the settings for Always open pop ups in a new tab, as well as, the setting for opening links from other programs to "a new tab in the current window" or "the current tab or window."  It might work once, if it all, but then it goes right back to opening two separate windows.

Are we just out of luck because we are pushing out a default home page or is there another setting somewhere that I am missing?

Thanks!
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Question by:Steve_De
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8 Comments
 
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Expert Comment

by:jcimarron
ID: 37830516
Steve_De--Is this something which started recently?  If so, try a System Restore to a date before it started.
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Author Comment

by:Steve_De
ID: 37834488
It seems to be happening when a user migrates to IE 8 or IE 9.  Because it's happening on numerous machines, a rollback isn't an option
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LVL 50

Expert Comment

by:jcimarron
ID: 37834721
Steve_De--Two thoughts.
1)  Maybe your default email program needs resetting.
http://www.office-forums.com/help-outlook-44-ie-browser-windows-open-responding-email-t245442.html
2)  Maybe there are duplicate listings for IE as Default Program.  Go to Control Panel\Default Programs\Set Associations.  Scroll to bottom.  Do you have more than one listing for each of FTP, HTTP and HTTPS and are the duplicates both pointing to IE?  If so, click Change Program and set something other than IE for one.
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Author Comment

by:Steve_De
ID: 37834959
Checked the Default programs\set association.  FTP, HTTP, and HTTPS are only listed once and each one has internet explorer listed.  Tried the resetting for the email, but in windows 7 computers, I can't change the email program to OE since Microsoft no longer ships OE.

 I'm still guessing that it's somehow tied to the fact that we push out a default home page so IE opens two pages - one for our home pager per the AD policy, and then another window for the embedded link that was clicked.  This only happens if no IE window is already open.

if IE is already open, and the link is clicked, it does open a new tab instead of a whole new window..
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LVL 50

Expert Comment

by:jcimarron
ID: 37835107
Steve_De--"I can't change the email program to OE "  If you have any other email program installed, change (temporarily) to that and then change back.
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Author Comment

by:Steve_De
ID: 37839832
downloaded mozilla tunderbird, installed it and made it the default.  Then turned the default back to outlook 2010.

first time i clicked the embedded link, only one IE window opened.  everytime after that when I clicked the embedded link, two windows opened.  one with our forced home page and the 2nd window with the site the link points to.
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Accepted Solution

by:
Steve_De earned 0 total points
ID: 38391521
found the issue.  We use an internet monitoring software that was causing this - Skadoit's Awareness.  The company sent us a replacemen proxy.dll for the windows folder and that resolved it.
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Author Closing Comment

by:Steve_De
ID: 38404755
Accepted this as the solution as it was unique to us due to the internet monitoring software we use.
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