exchange email not being received

Users in different departments have reported intermittent issues with emails not being received, or taking a week to reach the destination.  This is with regards to email being sent to the user, and also for email being sent out of the building.  
The common complaint is that they send the email and it never is received.  There is no error message related to delivery failure.
Sometimes the undelivered email contains attachments, sometimes it does not.

Not sure where to being troubleshooting, assistance would be appreciated.
AE_JBAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

GeodashCommented:
So this is only email leaving the organization? Does all mail internally work ok?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
WORKS2011Managed IT, Cyber Security, BackupCommented:
if there is no NDR there's a good chance the email is sitting in the queue, go into EMC (Exchange Management Console), Toolbox, Queue viewer, and check the queues, look under "last error" you may see something like 451 4.4.0 Primary Target IP address... or something like this. Let me know what you find.
AE_JBAuthor Commented:
-Internal mail also does not arrive.

-How do I open EMC in SBS 2003, is it an MMC snap-in?
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

WORKS2011Managed IT, Cyber Security, BackupCommented:
Start, All Programs, Microsoft Exchange, System Manager
AE_JBAuthor Commented:
I go to Start, All Programs, Microsoft Exchange.  And System Manager is not there, is there another way to access it?
AE_JBAuthor Commented:
Unable to open EMC on this machine.
valmaticCommented:
You can go to start - run - mmc.
When that window opens go to the add snap ins. From there select the exchange system manager and select add.  Hit ok and close that window and you will not have the exchange console. Since your shortcut is not in the start menu, i would save this MMC console to your desktop or something easy.
AE_JBAuthor Commented:
The only Exchange related snap ins available are:
Message Tracking Center
First Organization (Exchange)

In the "First Organization (Exchange) snap in, I do not see the "Toolbox" option.
AE_JBAuthor Commented:
I'm able to add Exchange Manager, but there is no EMC on this, or another SBS 2003 machine I have access to.  
We are running Microsoft Exchange Server  2003 SP2, build 6.5.7638
AE_JBAuthor Commented:
It does not appear that EMC is in Exchange 2003?
AE_JBAuthor Commented:
Was unable to resolve issue because ESM not installed on target system.  Better than average solutions which can be used for future troubleshooting of the issue.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.