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exchange email not being received

Users in different departments have reported intermittent issues with emails not being received, or taking a week to reach the destination. This is with regards to email being sent to the user, and also for email being sent out of the building.
The common complaint is that they send the email and it never is received. There is no error message related to delivery failure.
Sometimes the undelivered email contains attachments, sometimes it does not.

Not sure where to being troubleshooting, assistance would be appreciated.

ASKER CERTIFIED SOLUTION

Geodash

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SOLUTION

WORKS2011

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AE_JB

ASKER

-Internal mail also does not arrive.

-How do I open EMC in SBS 2003, is it an MMC snap-in?

SOLUTION

WORKS2011

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AE_JB

ASKER

I go to Start, All Programs, Microsoft Exchange. And System Manager is not there, is there another way to access it?

AE_JB

ASKER

Unable to open EMC on this machine.

SOLUTION

valmatic

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AE_JB

ASKER

The only Exchange related snap ins available are:
Message Tracking Center
First Organization (Exchange)

In the "First Organization (Exchange) snap in, I do not see the "Toolbox" option.

AE_JB

ASKER

I'm able to add Exchange Manager, but there is no EMC on this, or another SBS 2003 machine I have access to.
We are running Microsoft Exchange Server 2003 SP2, build 6.5.7638

AE_JB

ASKER

It does not appear that EMC is in Exchange 2003?

AE_JB

ASKER

Was unable to resolve issue because ESM not installed on target system. Better than average solutions which can be used for future troubleshooting of the issue.