Solved

Outlook server certificate error

Posted on 2012-04-10
4
3,352 Views
Last Modified: 2012-04-12
Our company uses Microsoft outlook 2007 pop3 email, and the hosting supplier is BT (btconnect.com)

All worked well until we got a notification from BT to update our email client settings and they provided a "BT Businesses Broadband Desktop Tool" which would automatically review our settings and change required.

This process seemed to work fine and the emails still send & receive OK.

The issue is, everytime we start Outlook on any of the PCs, we get the following message:

"The server you are connected to is using a security certificate that cannot be verified - The Target Principle Name is Incorrect"

and prompts - "Do You Want To Continue"

If we click "Yes" , then all works well till next time we start Outlook when same message appears.

I checked some of the account settings in Outlook and they are now changed to:

Incoming Mail: pop3.outlook.com  (used to be pop3.btconnect.com)
Outgoing mail: smtp.outlook.com  (used to be smtp.btconnect.com)


in advanced settings, the POP3 port is now 995 and the SMTP port is now 587, and Encryption has now been enabled with "TLS" selected

I did a "live chat" with the BT technical and he said "he had never seen that issue" and told me all the systems at their end were working fine thus it must be a "software problem at my end" - well that narrowed it down a bit - LOL !

Any ideas would be most appreciated, I already "googled" the issue, but most replies are talking about Exchange and SBS certificates which doesn't apply to us.
0
Comment
Question by:ensite31
  • 2
  • 2
4 Comments
 
LVL 78

Expert Comment

by:David Johnson, CD, MVP
ID: 37834614
you can't change it.. it is a certificate problem at their end. outlook.com uses Microsoft exchange.. do you have owa access as well now?

you might want to check it with http://testexchangeconnectivity.com/  and check its diagnosis
0
 

Author Comment

by:ensite31
ID: 37835414
Hi  ve3ofa, thanks for the feedback.

Not sure I understand though, these are simple standalone PC's using Outlook 2007 to connect to the ISP mail servers (BT)

I know the upgrade involves using Microsoft 365 now, does that mean we are litterally using BT's Exchange servers to collect emails now ?

The Tech Support at BT seemed to be saying problem was at our end (although happens on all the PC's)

I'm a bit perplexed at why no-one else has this issue, given that BT must be migrating 1000's of email accounts per week to this new system.

Sorry for the lack of knowledge, but we dont even have a server, never mind an Exchange server. Thanks for any more pointers, appreciate your help thus far.
0
 
LVL 78

Accepted Solution

by:
David Johnson, CD, MVP earned 500 total points
ID: 37835949
no you are using office 365 with BT acting as the partner.

your settings SHOULD be like this and not just outlook.com. the podNNNNN will change these are mine

POP setting
Server name: pod51010.outlook.com
Port: 995
Encryption method: SSL

IMAP setting
Server name: pod51010.outlook.com
Port: 993
Encryption method: SSL

SMTP setting
Server name: pod51010.outlook.com
Port: 587
Encryption method: TLS

try logging into office365.com using your username and password .. if you can login then use these instructions to set up your mail clients
0
 

Author Closing Comment

by:ensite31
ID: 37838450
Many thanks, I will do as you suggest and login to the Office 365. Thanks for your great help.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Using icacls to block access to mstsc, cmd & PowerShell 4 114
Botnet detection help me please 21 79
Outlook Disconnected 5 28
active directory 6 74
How important is it to take extra precautions to protect your online business? These are some steps you can take to make sure you're free of any cyber crime.
An overview of HIPAA and guidance on this topic that Experts Exchange members can offer.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

930 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now