Solved

Lync 2010 Auto Attendant Issue

Posted on 2012-04-10
3
496 Views
Last Modified: 2013-05-20
So I have LYNC working great just one issue.  When anyone calls into the Auto Attendant, they are required to speak the first and last name they are looking for.  Problem is, individuals may only know first or last name.  How can we enable it to just speak first or last name.

thanks.
0
Comment
Question by:JonPz
  • 2
3 Comments
 
LVL 8

Expert Comment

by:djjackfrwmml
ID: 37832504
We don't use Enterprise Voice here but I know a small bit about it.  First off I know you can use key presses or voice commands so that might be one route.  instead of knowing the whole name they can drill it down.  Also I would make sure there is a route to transfer to the operator just in case :-).

I know you can also setup the autoattendant to setup transfer by Departments as well using the Key Mapping tab under the auto attendant properties.  Maybe this way they can get who the need on a dept level.

I am not suer how to use Name Lookup for just First or Last name.  I think it is the whole name or key presses.  If you disable it I think you disable both.

The actual parameter is called NameLookupEnabled
0
 

Accepted Solution

by:
JonPz earned 0 total points
ID: 37897646
Truth is you cannot have it set.  What I did was to disabled the speech which then allowed a dial by name directory where first name was recognized.
0
 

Author Closing Comment

by:JonPz
ID: 39180420
Thanks
0

Featured Post

Don't lose your head updating email signatures!

Do your end users still have the wrong email signature? Do email signature updates bore you or fill you with a sense of dread? You can make this a whole lot easier on yourself by trusting an Exclaimer email signature management solution. Over 50 million users do...so should you!

Join & Write a Comment

"Migrate" an SMTP relay receive connector to a new server using info from an old server.
Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now