Error installing LSI 3WARE 9650SE-2LP on dell T105

I am trying to install ESXi V 4.1 on LSI 3WARE 9650SE-2LP.
Before buying the LSI 3WARE 9650SE-2LP, I confirmed with a 3Ware tech support that the controller card would be compatible with DELL T105 amd ESXi,  But when I just installed it, at the start up, I get an error " the resource conflict pci mass storage controller in slot 4 ..."
The BIOS version on DELL T105 is 1.4.4.

Has anyone experienced the same and found the solution?

Thanks.
LVL 1
sgleeAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Update the firmware and try a  different pci slot.

By firmwares server bios and raid card.
0
DavidPresidentCommented:
The 3ware cards have to have matching BIOS, FIRMWARE, and Drivers.  Note that there are two firmware updates for the card, and this has nothing to do with the BIOS of the PC.  Release notes are your friend in this case.  Read them to see what you need.  The latest version is not necessarily the correct one also.
0
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
this card is on the HCL, you will need these VMware ESXi drivers, when you get over the issue with the POST BIOS error message

ESXi 4.1
http://downloads.vmware.com/d/details/dt_amcc_3ware_9xxx_22608036vm40/dHdlYnRodypidGRkKg==

ESXi 5.0
http://downloads.vmware.com/d/details/dt_esxi50_sas_3w9xxx_22708036/dHRAYndlaGhiZHAlJQ==
0
Powerful Yet Easy-to-Use Network Monitoring

Identify excessive bandwidth utilization or unexpected application traffic with SolarWinds Bandwidth Analyzer Pack.

sgleeAuthor Commented:
can anyone give me the exact steps to make a flash usb drive bootable?
I like to update the firware on the controller, but I need to make the system boot to the USB jump drive to flash the controller.
0
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
can anyone give me the exact steps to make a flash usb drive bootable?

thats a new question.
0
sgleeAuthor Commented:
I finally created a bootable USB. I copied 3Ware 9650 flash batch file and image file on to the usb and booted to USB drive. When I ran fireware upgrade, it errors out:

Searching for 2ware controllers ... OK.
Total number of 3ware boards found: 1
--------- 3ware Escalade ATA raid controllers ----
board#   model #   (bus #   Device #   PCI base addr)

Timeout waiting for command response.

Error in executing command - execution terminated
   Request ID = 0 x 34
  error status = 0 x 1

Controller could not initialize -- execution terminated!
0
DavidPresidentCommented:
Either the controller is bad, or (more likely), you don't have the BIOS, Firmware, and driver revisions matched up.  These 3 things have to be compatible.  Look at the release notes and make sure that the combination all works together.
0
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
try updating the firmware in a different computer.
0
sgleeAuthor Commented:
I am going to try this 3ware card on another computer to see if:
(1) it generates an error at the startup like it does on  DELL T105.
(2) I can update the firmware on it.
0
sgleeAuthor Commented:
OK. I put 3WARE 9650SE into the Intel Desktop Board PC and saw no error message at the startup before the firware upgrade. Then I successfully upgraded firmware using USB flash drive.
I checked DELL website and confirmed that BIOS version on the T104 is current.
So my question is if DELL T105 does not LIKE any other RAID controller other than their own?
I read some articles in the past that DELL designs their servers so that you can't use 3rd party controllers.
0
DavidPresidentCommented:
Dell does not design their servers so you can't use 3rd party controllers.  That would be an antitrust violation. I am referring the BIOS and the FIRMWARE on the 3ware card itself, not the motherboard BIOS also. 3ware has 2 software downloads for their cards plus drivers.
0
sgleeAuthor Commented:
I flashed firmware, but I can't find the BIOS upgrade file from LSI website.
http://www.lsi.com/support/products/Pages/3ware9650SE-2LP.aspx

Would you mind checking out the link above to see if I am missing something?
I see Binary / Complete Code Set, /Drivers / Firmware / Software sections, but I just can't find BIOS update section.
0
DavidPresidentCommented:
The complete code set will have it all.
0
sgleeAuthor Commented:
I downloaded the codeset in ISO and uncompressed it.
I ran autorun.bat, but it seemed to have upgrade firware only. It did not say that it was upgrading BIOS or anything else. I just went thru 4 stages of firware upgrade.
Anyway I will put this card into T105 this evening and keep you posted.
0
DavidPresidentCommented:
the 4 stages includes the BIOS.  The distributions are inconsistent. Sometimes they label bios separately, but as long as all stages of the firmware has been done, it has been done.  The release notes talk about this.
0
sgleeAuthor Commented:
Same error: Resource Conflict- PCI Mass Storage Controller in slot 04 (Bus:03 Device:00 Function:00).
I moved it to another PCI E slot, but the same error with different slot number: 01 instead of 04.

To summarize, when I put this card into a regular desktop PC, it worked fine at the boot up process and I even loaded XP driver for the card in WinXP OS. So the card is  good.

It has to be a compatibility issue with with T105.
Anyone experienced this?
0
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Purchase a RAID controller from Dell.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
sgleeAuthor Commented:
"Purchase a RAID controller from Dell." - That may be the only solution. I googled this error and found a few exact cases with no apparent answer posted.

Did anyone have same experience as mine?
0
sgleeAuthor Commented:
I found a couple articles who purchased non-DELL brand RAID card and ended up buying DELL raid cards.
(1) http://forums.anandtech.com/showthread.php?t=327648
(2) http://en.community.dell.com/support-forums/servers/f/906/p/18858102/18981088.aspx#18981088

If no one has any more suggestions, let me close the case because I am going nowhere with this.
0
sgleeAuthor Commented:
I gave up on it and going to sell the card and T105 on Ebay.
Thanks for all of your suggestions.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Server Hardware

From novice to tech pro — start learning today.