Outlook 2007 Orphaned OST
Posted on 2012-04-10
We recently offlined a client's Exchange server. I had intended to export the remaining office users' OSTs to PSTs and migrate them to a POP email system. I had intended to do the exports before we offlined the server, but the client jumped the gun and disconnected the server before we were really ready to do that. Despite this, the export worked well for some users, but for reasons I cannot resolve, two users are not able to open Outlook while attached to their pre-existing OSTs.
Upon opening Outlook, it prompts for credentials, spins for a while, tries to verify the user name with the Exchange server, then throws the error message "Cannot open your default e-mail folders. The server is not available. Contact your administrator of this condition persists." Outlook then immediately closes.
I need to find a way to open Outlook with the OSTs' mail in it so that I can export it to a PST. Both users are running Vista Ultimate with Outlook 2007. The Exchange server was Exchange 2007.
-I have set Outlook to always run in Offline Mode using the "Mail" section of the control panel
-I have tried renaming the "extend.dat" file in Users > "username" > AppData > Local > Microsoft > Outlook
-I have tried to locate an OST to PST converter, but none of these that actually work are free
Any help would be greatly appreciated!