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Finding outgoing/incoming mail server CANCELLED

Posted on 2012-04-10
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Last Modified: 2012-06-22
Hi Experts,

I have WinXP SP3 machine with Windows UPDATE (including IE 8.0).
I have also Office 2003 SBE installation.

Problem is with Outlook. When pressing "Test Account Settings..." for POP server the message appears (at the same moment when pressing button) saying "Finding outgoing/incoming mail server CANCELLED".

Uninstalling/Installing Office 2003 do not solve the problem.

Any ideas.
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Question by:Krukanens
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Expert Comment

by:faizbaig
ID: 37831861
Any firewall in use ?
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Author Comment

by:Krukanens
ID: 37831908
No firewall.
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Assisted Solution

by:faizbaig
faizbaig earned 2000 total points
ID: 37831922
I would recommend you use office 2003 with full updates (includes service pack 3).

I suspect this is windows profile issue. Try following..
Create new windows user or profile and login to new user and setup Email account and try.
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Accepted Solution

by:
Krukanens earned 0 total points
ID: 37836374
I tried also within new windows profile but the same problem occurs.

Then another IT administrator do something with Outlook Express.
It seems the problem was of absence of Outlook Express on the computer.

So now the problem is solved.
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Author Closing Comment

by:Krukanens
ID: 37850418
The problem was of absence of Outlook Express instalation on the computer.
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