[Webinar] Streamline your web hosting managementRegister Today

x
?
Solved

I have a Dell Dimension 4550. When the video update (Windows Update) installs I get the BSOD on startup.

Posted on 2012-04-11
15
Medium Priority
?
549 Views
Last Modified: 2016-11-23
I have a Dell Dimension 4550. When the video update (Windows Update) installs I get the BSOD on startup. Its an Nvidia 420 update...
0
Comment
Question by:ambantin
  • 8
  • 4
  • 2
  • +1
15 Comments
 
LVL 4

Expert Comment

by:Alan OBrien
ID: 37831933
I used to have this issue with my dell inspirion 9400 laptop, also an nvidia card and ended up using an old driver to run the card, when i updated i got the same thing, BSOD. so now i just run it off the driver that worked before the update.

Sometimes an update is not compatible with an oem's hardware even though it is coming from the manufacturer (nvidia in this case) you should be able to go into safe mode and use system resotre to roll back xp to the point before you installed your driver update. Once this is done mark the driver update in windows update as an update that will not be downloaded again.

Al
0
 
LVL 93

Expert Comment

by:nobus
ID: 37831938
can you post the minidmp ?  find it in Windows \minidumps
to copy it, boot from a live cd, like Knoppix : ftp://ftp.gwdg.de/pub/linux/knoppix/KNOPPIX_V6.7.0CD-2011-08-01-EN.iso 
or hook the disk to a working pc
0
 

Author Comment

by:ambantin
ID: 37831967
"mark the driver update in windows update as an update that will not be downloaded again"....

how do I do that?


It is not my computer...so, i need to turn auto update on...

Russ
0
Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

 
LVL 69

Expert Comment

by:Callandor
ID: 37832397
>how do I do that?

In Windows Update, find the update, right-click on it and select "hide update".
0
 

Author Comment

by:ambantin
ID: 37835535
No such option when I right click
0
 
LVL 69

Expert Comment

by:Callandor
ID: 37835620
It only gives you that option if the update is pending, so you'll have to uninstall that update first, then hide it.
0
 

Author Comment

by:ambantin
ID: 37835627
Update is downloaded but not installed... what I do
0
 
LVL 69

Expert Comment

by:Callandor
ID: 37835715
Are you able to find the update in Windows Update, right-click on it and select "hide update"?
0
 

Author Comment

by:ambantin
ID: 37835881
XP?
0
 

Author Comment

by:ambantin
ID: 37836829
This is windows XP... does that make a diff?
0
 
LVL 93

Expert Comment

by:nobus
ID: 37836904
post the minidmp, as asked, plse
0
 
LVL 69

Expert Comment

by:Callandor
ID: 37837262
>This is windows XP... does that make a diff?

Yes - the individual update controls are not available in XP; they are in Win7.

How is it that you are getting updates?  It's been two years since Microsoft discontinued support for XP.  If you boot in safe mode, you should be able to remove the video driver.  At that point, install the working video driver.
0
 

Author Comment

by:ambantin
ID: 37838013
I have already uninstalled it and I did not check to update it... however, if I turn the auto updates on it will install.... Was looking for a way to keep it from installing if she turns auto updates on...


Will post minidump tonight
0
 

Accepted Solution

by:
ambantin earned 0 total points
ID: 37899973
not able to post... decided to update all except video driver and then shutoff auto update... told the client not to turn on auto update...

Thanks
0
 

Author Closing Comment

by:ambantin
ID: 37913902
Nothing worked right
0

Featured Post

Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Issue: Unstable cursor in Windows XP and Windows runs extremely slow in that any click will bring up the Hour glass (sometimes for several seconds before giving you what you want) . Troubleshooting Process and the FINAL FIX: This issue see…
This applies to Dell but may also apply to other manufacturers as well. We ran across a few machines that just dropped recently it trust relationship with the server. After doing the basic removing and joining the domain again, it changed to No logo…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
In this video I will demonstrate how to set up Nine, which I now consider the best alternative email app to Touchdown.
Suggested Courses

591 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question