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I have a Dell Dimension 4550. When the video update (Windows Update) installs I get the BSOD on startup.

Posted on 2012-04-11
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Last Modified: 2016-11-23
I have a Dell Dimension 4550. When the video update (Windows Update) installs I get the BSOD on startup. Its an Nvidia 420 update...
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Question by:ambantin
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15 Comments
 
LVL 4

Expert Comment

by:Alan OBrien
ID: 37831933
I used to have this issue with my dell inspirion 9400 laptop, also an nvidia card and ended up using an old driver to run the card, when i updated i got the same thing, BSOD. so now i just run it off the driver that worked before the update.

Sometimes an update is not compatible with an oem's hardware even though it is coming from the manufacturer (nvidia in this case) you should be able to go into safe mode and use system resotre to roll back xp to the point before you installed your driver update. Once this is done mark the driver update in windows update as an update that will not be downloaded again.

Al
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LVL 92

Expert Comment

by:nobus
ID: 37831938
can you post the minidmp ?  find it in Windows \minidumps
to copy it, boot from a live cd, like Knoppix : ftp://ftp.gwdg.de/pub/linux/knoppix/KNOPPIX_V6.7.0CD-2011-08-01-EN.iso 
or hook the disk to a working pc
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Author Comment

by:ambantin
ID: 37831967
"mark the driver update in windows update as an update that will not be downloaded again"....

how do I do that?


It is not my computer...so, i need to turn auto update on...

Russ
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LVL 69

Expert Comment

by:Callandor
ID: 37832397
>how do I do that?

In Windows Update, find the update, right-click on it and select "hide update".
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Author Comment

by:ambantin
ID: 37835535
No such option when I right click
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LVL 69

Expert Comment

by:Callandor
ID: 37835620
It only gives you that option if the update is pending, so you'll have to uninstall that update first, then hide it.
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Author Comment

by:ambantin
ID: 37835627
Update is downloaded but not installed... what I do
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LVL 69

Expert Comment

by:Callandor
ID: 37835715
Are you able to find the update in Windows Update, right-click on it and select "hide update"?
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Author Comment

by:ambantin
ID: 37835881
XP?
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Author Comment

by:ambantin
ID: 37836829
This is windows XP... does that make a diff?
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LVL 92

Expert Comment

by:nobus
ID: 37836904
post the minidmp, as asked, plse
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LVL 69

Expert Comment

by:Callandor
ID: 37837262
>This is windows XP... does that make a diff?

Yes - the individual update controls are not available in XP; they are in Win7.

How is it that you are getting updates?  It's been two years since Microsoft discontinued support for XP.  If you boot in safe mode, you should be able to remove the video driver.  At that point, install the working video driver.
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Author Comment

by:ambantin
ID: 37838013
I have already uninstalled it and I did not check to update it... however, if I turn the auto updates on it will install.... Was looking for a way to keep it from installing if she turns auto updates on...


Will post minidump tonight
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Accepted Solution

by:
ambantin earned 0 total points
ID: 37899973
not able to post... decided to update all except video driver and then shutoff auto update... told the client not to turn on auto update...

Thanks
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Author Closing Comment

by:ambantin
ID: 37913902
Nothing worked right
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