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I have a Dell Dimension 4550. When the video update (Windows Update) installs I get the BSOD on startup.

Posted on 2012-04-11
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I have a Dell Dimension 4550. When the video update (Windows Update) installs I get the BSOD on startup. Its an Nvidia 420 update...
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Question by:ambantin
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by:Alan OBrien
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I used to have this issue with my dell inspirion 9400 laptop, also an nvidia card and ended up using an old driver to run the card, when i updated i got the same thing, BSOD. so now i just run it off the driver that worked before the update.

Sometimes an update is not compatible with an oem's hardware even though it is coming from the manufacturer (nvidia in this case) you should be able to go into safe mode and use system resotre to roll back xp to the point before you installed your driver update. Once this is done mark the driver update in windows update as an update that will not be downloaded again.

Al
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by:nobus
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can you post the minidmp ?  find it in Windows \minidumps
to copy it, boot from a live cd, like Knoppix : ftp://ftp.gwdg.de/pub/linux/knoppix/KNOPPIX_V6.7.0CD-2011-08-01-EN.iso  
or hook the disk to a working pc
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by:ambantin
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"mark the driver update in windows update as an update that will not be downloaded again"....

how do I do that?


It is not my computer...so, i need to turn auto update on...

Russ
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by:Callandor
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>how do I do that?

In Windows Update, find the update, right-click on it and select "hide update".
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by:ambantin
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No such option when I right click
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by:Callandor
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It only gives you that option if the update is pending, so you'll have to uninstall that update first, then hide it.
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by:ambantin
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Update is downloaded but not installed... what I do
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by:Callandor
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Are you able to find the update in Windows Update, right-click on it and select "hide update"?
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by:ambantin
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XP?
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by:ambantin
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This is windows XP... does that make a diff?
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by:nobus
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post the minidmp, as asked, plse
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by:Callandor
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>This is windows XP... does that make a diff?

Yes - the individual update controls are not available in XP; they are in Win7.

How is it that you are getting updates?  It's been two years since Microsoft discontinued support for XP.  If you boot in safe mode, you should be able to remove the video driver.  At that point, install the working video driver.
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by:ambantin
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I have already uninstalled it and I did not check to update it... however, if I turn the auto updates on it will install.... Was looking for a way to keep it from installing if she turns auto updates on...


Will post minidump tonight
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ambantin earned 0 total points
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not able to post... decided to update all except video driver and then shutoff auto update... told the client not to turn on auto update...

Thanks
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by:ambantin
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Nothing worked right
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