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Users Mailbox in Exchange 2003 causing Outlook clients to crash on 2007, 2003 on multiple PC's

Posted on 2012-04-11
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Last Modified: 2012-05-08
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All was working fine on a SBS2003 network and the user in question has outlook 2007 on their physical machine.

They tried imported a very old PST file into Outlook and it appeared to cause Outlook to hang. At which point they shutdown the computer, and as it hung on shutdown, they forced it off.

Since then outlook has crashed almost instantly when Outlook was opened. We told them to do a detect and repair on office to no avail. They then uninstalled office and reinstalled again to no avail.

We created a fresh profile that seemed to work for a short while 3-5 minutes and then crashed the same as before.

We asked them to use a different PC running Outlook 2003 and again the same result, crashes Outlook when syncing the mailbox.

We then put it down to an issue with the users mailbox, and remote dismounted the exchange database, Backed it up, Ran a defrag, Backed up again, Ran an integrity check followed by a repair. None of which seemed to report any issues, but their overall database was reduced from a mere 6GB to 4.2GB after Defrag.

The Users mailbox, accounts for a bit less than 2GB's of that space.

The user has recreated their profile "with cached exchange mode Off (read it on another post that had similar problem)" and still the same thing has happened.

I'm at a loss as to what to do next as currently the user is forced to use Exchange Web Access and wants their Outlook access restored Yesterday...
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Question by:mendmycomputer
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Expert Comment

by:Alan OBrien
ID: 37832100
can you export their exhange profile from sbs2003 using exmerge? and then open up their exported pst file on outlook without their exchange profile attached.

Exmerge tutorial: http://www.msexchange.org/tutorials/exmerge-recover-mailbox.html
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Author Comment

by:mendmycomputer
ID: 37832728
Am doing so now, and it opens fine despite being just below 2GB. I have since found out they've been opening an Archive file that is 2.5GB in size, which they may have done everytime we've recreated their profile. (The plot thickens!)

Whilst trying to break this file down into two seperate archives Outlook Hung.

Running ScanPst reports errors but due to size it is unable to repair, so guess I'm going to have to truncate it by 25MB or so a pop until it will repair the PST
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Accepted Solution

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mendmycomputer earned 0 total points
ID: 37925222
Turned out the user was repeatedly opening a corrupt .PST file on his local machine causing Outlook to crash.

Required a lengthy process of cropping and repairing all his local PST files before allowing him to add them back to his outlook profile.
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Author Closing Comment

by:mendmycomputer
ID: 37940697
This is how we resolved the ssue
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