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Blocked hotmail account

Posted on 2012-04-11
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Last Modified: 2012-06-27
I am working on a hotmail account that has been blocked. I have been able to change the password, but in order to unblock the account hotmail is sending an e-mail message to an account that may no longer exist, or that blocked the code.

Is there a method to actually communicate with hotmail support to correct or change the email account that the code needs to be sent to [alternate email account]

Hotmail has now blocked any futher attempts to send the code with a message that the number of attempts has been exceeded, and to try later.
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Question by:wilf_thorburn
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Expert Comment

by:wshark83
ID: 37832569
i think you can now get it re-activated via sms they can send you a verification sms to your mobile number...

alternatively try going through this route: https://account.live.com/resetpassword.aspx

go to I've forgotten my password.. reset password...enter your details and verfication code....click next....click customer support.....enter your hotmail account and alternative account where they can contact you....
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Author Comment

by:wilf_thorburn
ID: 37832689
I have been able to reset the password.  Hotmail has a default address that it wants to send the code to.  How can I get that changed?  I have not seen an area to change the default address that is an account that is either not active or rejects the code.  

the above link does not seem to have an option to change where the code is being sent?

How long would the normal block from to many tries stay on?
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Accepted Solution

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wshark83 earned 500 total points
ID: 37833181
If you go to the above link and follow the steps I metioned you get an option for an alternative email account where hotmail support can contact you and you can ask them...

alternatively if you can log into your account then go to account options at the top and within that there is an option to change alternative email account...i know i've done it in the past...
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Author Comment

by:wilf_thorburn
ID: 37834994
Do you have any thoughts on how long one may be locked out?  I did follow the link and asked for additional help.  I will work on that part
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Expert Comment

by:wshark83
ID: 37836561
i would say usually 24hrs but not entirely sure...
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