Solved

CRM 2011 Incoming email problem

Posted on 2012-04-11
8
2,330 Views
Last Modified: 2012-04-16
I have a On-Premises CRM 2011 server with e-mail router on it. Email router is configured to connect to our Exchange 2010 server.
In incoming profile I specified EWS URL.
URL of EWS is https://crm-test2.crmtest.local/EWS/Exchange.asmx and I can browse this URL under every user normally.
Access Credentials is set to "User specified".

And when I'm trying to test access through E-mail router configuration manager it says:

Incoming Status: Failure - The request failed with HTTP status 403: Forbidden.  

Outgoing Status: Succeeded

What can be the problem?
0
Comment
Question by:roma_vt
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
8 Comments
 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 37832799
How are you specifying the user account?  user@domain or domain\user
0
 

Author Comment

by:roma_vt
ID: 37832825
domain\user
0
 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 37832836
Hmm, that is the correct way.

Are you using a trusted certificate?
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 

Author Comment

by:roma_vt
ID: 37832850
yes at first there was a problem with certificate, because it is self-signed. But I have added it to Trusted Root Authorities, and there is no more warning if I go there through IE
0
 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 37832979
Did you add it to the Trusted Root Certification Authorities for your user account or the computer account?

I think you should add it to the computer account otherwise the account under which the E-mail Router runs will encounter an untrusted certificate.
0
 

Author Comment

by:roma_vt
ID: 37834413
Yes, I have added it under computer account
0
 

Accepted Solution

by:
roma_vt earned 0 total points
ID: 37836291
I found that it works for all other users, so I have recreated user in AD and added him to CRM and recreated mailbox for him. After these steps email router test has passed.
0
 

Author Closing Comment

by:roma_vt
ID: 37850408
I have found solution by myself
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
how to add IIS SMTP to handle application/Scanner relays into office 365.

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question