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CRM 2011 Incoming email problem

Posted on 2012-04-11
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Last Modified: 2012-04-16
I have a On-Premises CRM 2011 server with e-mail router on it. Email router is configured to connect to our Exchange 2010 server.
In incoming profile I specified EWS URL.
URL of EWS is https://crm-test2.crmtest.local/EWS/Exchange.asmx and I can browse this URL under every user normally.
Access Credentials is set to "User specified".

And when I'm trying to test access through E-mail router configuration manager it says:

Incoming Status: Failure - The request failed with HTTP status 403: Forbidden.  

Outgoing Status: Succeeded

What can be the problem?
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Question by:roma_vt
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LVL 29

Expert Comment

by:Feridun Kadir
ID: 37832799
How are you specifying the user account?  user@domain or domain\user
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Author Comment

by:roma_vt
ID: 37832825
domain\user
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LVL 29

Expert Comment

by:Feridun Kadir
ID: 37832836
Hmm, that is the correct way.

Are you using a trusted certificate?
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Author Comment

by:roma_vt
ID: 37832850
yes at first there was a problem with certificate, because it is self-signed. But I have added it to Trusted Root Authorities, and there is no more warning if I go there through IE
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LVL 29

Expert Comment

by:Feridun Kadir
ID: 37832979
Did you add it to the Trusted Root Certification Authorities for your user account or the computer account?

I think you should add it to the computer account otherwise the account under which the E-mail Router runs will encounter an untrusted certificate.
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Author Comment

by:roma_vt
ID: 37834413
Yes, I have added it under computer account
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Accepted Solution

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roma_vt earned 0 total points
ID: 37836291
I found that it works for all other users, so I have recreated user in AD and added him to CRM and recreated mailbox for him. After these steps email router test has passed.
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Author Closing Comment

by:roma_vt
ID: 37850408
I have found solution by myself
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