Solved

Exchange 2010 Contacts

Posted on 2012-04-11
4
368 Views
Last Modified: 2012-04-12
Hello,

We just noticed a issue appear with the way we are using contacts. The way we have the contacts setup now is like this:

Primary SMTP address: name@mydomain.com
Alias: name@outsidedomain.com
External E-mail address: name@outsidedomain.com

This works just fine when one of our users sends to any contact.  The issue comes up when one of our internal users sends to multiple contacts in the same email.  If one of the contacts (contactA) does a reply to all it will try to reply to the other contact(contactB) with the email address name@mydomain.com and this will bounce saying the user is not valid. If we set the primary smtp address to the be external address things seem to work fine.


My question is what is the correct way to setup a contact in exchange 2010?  Should the primary address be the same as the external address?
We have a consultant saying that setting the primary address to an external address is wrong and breaks the way contacts work.  

Please let me know if you need any additional information.
0
Comment
Question by:didnthaveaname
  • 2
  • 2
4 Comments
 
LVL 7

Expert Comment

by:Jarred Power
ID: 37834519
Mail contacts are designed to be used for external domains.  Therefore the primary SMTP address needs to be the external e-mail address (otherwise exchange trys to route it internally).  The best practice it to have both a mailbox and mail contact for users that need mail routed to an external email account.  Then under mail flow settings for the user you can forward or deliver to both internal and external email addresses.
0
 
LVL 8

Author Comment

by:didnthaveaname
ID: 37837822
Do you happen to know then if its possible to have a email address policy for contacts that will set the external address as the primary ?
0
 
LVL 7

Accepted Solution

by:
Jarred Power earned 500 total points
ID: 37838616
Well, you could kind of get it to work, but each contact would have to have the same external FQDN. (and also the same naming convention)

It would take the first and last name and append it to the specified domain.

joesmith@example.com, benblack@example.com

 %1d%@example.com

if you have a contact with different external FQDN ie bobdoe@comcast.net, it would get converted to bobdoe@example.com
0
 
LVL 8

Author Comment

by:didnthaveaname
ID: 37839875
Sadly that is what i thought as well.  
Thank you for the help and confirming my thoughts.
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This script can help you clean up your user profile database by comparing profiles to Active Directory users in a particular OU, and removing the profiles that don't match.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question