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Windows 2000 user cannot open Office 2007 and Office 2010 documents.

Posted on 2012-04-11
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Last Modified: 2012-05-01
I have a user who is running Windows 2000. We are in the process of getting her a new Windows 7 system, but it will be a few weeks before that becomes available.
The user is having trouble opening documents that were made with Office 2007 and Office 2010, specifically Excel files.

We've installed the Office compatibility pack, as well as Excel viewer. But the user keeps getting an error message that the file cannot be converted.
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Question by:ShoanAmuse
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Flyster earned 500 total points
ID: 37833887
Here's the site for the compatibility pack:

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=3

It lists Windows 2000 Service Pack 4 as one of the supported operating system. Do you know if your user has service pack 4? If not, you can get it here:

http://www.microsoft.com/download/en/details.aspx?id=4127

Flyster
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