Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1903
  • Last Modified:

Exchange Free/Busy, Out of office

Hello,

We have recently installed a new Exchange 2010 environment in a Data Center for a customer.  This is not a migration or an upgrade, it is a clean install.  We have two Exchange servers behind a Barracuda load balancer.  All users connect via RPC over HTTPS.  Everything is working correctly except that Free/Busy information does not display in Outlook (Your server location could not be determined. Contact your administrator.) and Automatic Replies cannot be set from Outlook (Your automatic reply settings cannot be displayed because the server is currently unavailable.  Try again later.)

I know this is usually an issue with AutoDiscover but I made these changes to correct that:

Get-AutodiscoverVirtualDirectory | Set-AutodiscoverVirtualDirectory –InternalUrl “https://mail.domain.com/Autodiscover/Autodiscover.xml”
 
Get-ClientAccessServer | Set-ClientAccessServer –AutodiscoverServiceInternalUri “https://mail.domain.com/Autodiscover/Autodiscover.xml”
 
Get-WebservicesVirtualDirectory | Set-WebservicesVirtualDirectory –InternalUrl “https://mail.domain.com/Ews/Exchange.asmx”
 
Get-OabVirtualDirectory | Set-OabVirtualDirectory –InternalUrl “https://mail.domain.com/Oab”
 
Get-OwaVirtualDirectory | Set-OwaVirtualDirectory –InternalUrl “https://mail.domain.com/Owa”
 
Get-EcpVirtualDirectory | Set-EcpVirtualDirectory –InternalUrl “https://mail.domain.com/Ecp”
 
Get-ActiveSyncVirtualDirectory -Server $CASserver | Set-ActiveSyncVirtualDirectory -InternalUrl “https://mail.domain.com/Microsoft-Server-ActiveSync"
 

Set the External URLs.
 
Get-AutodiscoverVirtualDirectory | Set-AutodiscoverVirtualDirectory –ExternalUrl “https://mail.domain.com/Autodiscover/Autodiscover.xml”
 
Get-webservicesVirtualDirectory | Set-webservicesVirtualDirectory –ExternalUrl “https://mail.domain.com/Ews/Exchange.asmx”
 
Get-OabVirtualDirectory | Set-OabVirtualDirectory –ExternalUrl “https://mail.domain.com/Oab”
 
Get-OwaVirtualDirectory | Set-OwaVirtualDirectory –ExternalUrl “https://mail.domain.com/Owa”
 
Get-EcpVirtualDirectory | Set-EcpVirtualDirectory –ExternalUrl “https://mail.domain.com/Ecp”
 
Get-ActiveSyncVirtualDirectory | Set-ActiveSyncVirtualDirectory -ExternalUrl “https://mail.domain.com/Microsoft-Server-ActiveSync”

It was not a single name Cert but we did not include Autodiscover.domain.com in the 5 name so I switched everything to Mail.domain.com but we are still getting the same issues.  I have also tried numerous fixes from this post.

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2300-Outlook-continually-prompting-for-username-and-password.html

The only other configuration that I think might be a problem is with the Load Balancer but I haven't had luck working with Barracuda to diagnose.  

Any information on how to proceed would be greatly appreciated.

Thank you,

Dan
0
danszklut
Asked:
danszklut
  • 4
  • 3
1 Solution
 
doublestickCommented:
To eliminate the load balancer as a problem maybe you could just bypass it temporarily.
0
 
danszklutAuthor Commented:
We are now bypassing the Load Balancer and there is no difference.  I guess we can safely assume that it is not the issue.

Thanks,

Dan
0
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

 
doublestickCommented:
or directly related to free/busy error....

http://support.microsoft.com/kb/184151
0
 
danszklutAuthor Commented:
Hi doublestick,

I have tried both methods to no avail.  I ran the Microsoft Remote Configuration Analyzer tool and I am attaching the output.  I don't know if that will help any.

Thanks,

Dan
RCAnalyser.JPG
0
 
danszklutAuthor Commented:
After countless hours working on different fixes for this issue with no positive results I have finally gotten this issue resolved.  I had to add autodiscover.domain.com to my certificate and re-import it.  I would recommend saving yourself a load of headaches and doing this from the start.  Every fix I applied, to change the autodiscover name in exchange to something else, did not work.  Adding autodiscover as a name on the cert has resolved several issues I have had ongoing with multiple clients running exchange 2007/2010.
0
 
danszklutAuthor Commented:
The issue was resolved by applying the fix I listed in my comment
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

  • 4
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now