[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now

x
?
Solved

Exchange Free/Busy, Out of office

Posted on 2012-04-11
7
Medium Priority
?
1,870 Views
Last Modified: 2012-04-29
Hello,

We have recently installed a new Exchange 2010 environment in a Data Center for a customer.  This is not a migration or an upgrade, it is a clean install.  We have two Exchange servers behind a Barracuda load balancer.  All users connect via RPC over HTTPS.  Everything is working correctly except that Free/Busy information does not display in Outlook (Your server location could not be determined. Contact your administrator.) and Automatic Replies cannot be set from Outlook (Your automatic reply settings cannot be displayed because the server is currently unavailable.  Try again later.)

I know this is usually an issue with AutoDiscover but I made these changes to correct that:

Get-AutodiscoverVirtualDirectory | Set-AutodiscoverVirtualDirectory –InternalUrl “https://mail.domain.com/Autodiscover/Autodiscover.xml”
 
Get-ClientAccessServer | Set-ClientAccessServer –AutodiscoverServiceInternalUri “https://mail.domain.com/Autodiscover/Autodiscover.xml”
 
Get-WebservicesVirtualDirectory | Set-WebservicesVirtualDirectory –InternalUrl “https://mail.domain.com/Ews/Exchange.asmx”
 
Get-OabVirtualDirectory | Set-OabVirtualDirectory –InternalUrl “https://mail.domain.com/Oab”
 
Get-OwaVirtualDirectory | Set-OwaVirtualDirectory –InternalUrl “https://mail.domain.com/Owa”
 
Get-EcpVirtualDirectory | Set-EcpVirtualDirectory –InternalUrl “https://mail.domain.com/Ecp”
 
Get-ActiveSyncVirtualDirectory -Server $CASserver | Set-ActiveSyncVirtualDirectory -InternalUrl “https://mail.domain.com/Microsoft-Server-ActiveSync"
 

Set the External URLs.
 
Get-AutodiscoverVirtualDirectory | Set-AutodiscoverVirtualDirectory –ExternalUrl “https://mail.domain.com/Autodiscover/Autodiscover.xml”
 
Get-webservicesVirtualDirectory | Set-webservicesVirtualDirectory –ExternalUrl “https://mail.domain.com/Ews/Exchange.asmx”
 
Get-OabVirtualDirectory | Set-OabVirtualDirectory –ExternalUrl “https://mail.domain.com/Oab”
 
Get-OwaVirtualDirectory | Set-OwaVirtualDirectory –ExternalUrl “https://mail.domain.com/Owa”
 
Get-EcpVirtualDirectory | Set-EcpVirtualDirectory –ExternalUrl “https://mail.domain.com/Ecp”
 
Get-ActiveSyncVirtualDirectory | Set-ActiveSyncVirtualDirectory -ExternalUrl “https://mail.domain.com/Microsoft-Server-ActiveSync”

It was not a single name Cert but we did not include Autodiscover.domain.com in the 5 name so I switched everything to Mail.domain.com but we are still getting the same issues.  I have also tried numerous fixes from this post.

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2300-Outlook-continually-prompting-for-username-and-password.html

The only other configuration that I think might be a problem is with the Load Balancer but I haven't had luck working with Barracuda to diagnose.  

Any information on how to proceed would be greatly appreciated.

Thank you,

Dan
0
Comment
Question by:danszklut
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 3

Expert Comment

by:doublestick
ID: 37833397
To eliminate the load balancer as a problem maybe you could just bypass it temporarily.
0
 

Author Comment

by:danszklut
ID: 37833637
We are now bypassing the Load Balancer and there is no difference.  I guess we can safely assume that it is not the issue.

Thanks,

Dan
0
 
LVL 3

Expert Comment

by:doublestick
ID: 37834055
0
Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 3

Expert Comment

by:doublestick
ID: 37834069
or directly related to free/busy error....

http://support.microsoft.com/kb/184151
0
 

Author Comment

by:danszklut
ID: 37837219
Hi doublestick,

I have tried both methods to no avail.  I ran the Microsoft Remote Configuration Analyzer tool and I am attaching the output.  I don't know if that will help any.

Thanks,

Dan
RCAnalyser.JPG
0
 

Accepted Solution

by:
danszklut earned 0 total points
ID: 37887173
After countless hours working on different fixes for this issue with no positive results I have finally gotten this issue resolved.  I had to add autodiscover.domain.com to my certificate and re-import it.  I would recommend saving yourself a load of headaches and doing this from the start.  Every fix I applied, to change the autodiscover name in exchange to something else, did not work.  Adding autodiscover as a name on the cert has resolved several issues I have had ongoing with multiple clients running exchange 2007/2010.
0
 

Author Closing Comment

by:danszklut
ID: 37907501
The issue was resolved by applying the fix I listed in my comment
0

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Want to know how to use Exchange Server Eseutil command? Go through this article as it gives you the know-how.
This month, Experts Exchange sat down with resident SQL expert, Jim Horn, for an in-depth look into the makings of a successful career in SQL.
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
Suggested Courses

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question