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Outlook 2007 with Exchange Server 2007 - Messages go straight into the Dumpster

Posted on 2012-04-11
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Last Modified: 2012-10-15
I have one user where some messages go straight into the dumpster. She misses important messages.

No Rules, no filters are applied.

Any ideas?

Thanks
Craig
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Question by:OnsiteSupport
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Expert Comment

by:David Lee
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Hi, Craig.

What do the messages that go straight to the dumpster have in common?  Are they all from the same person or domain?
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Author Comment

by:OnsiteSupport
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Yes. For te most part they are from a common domain. Once a message gets black holes, other messages from same sender or domain do the same thing.
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Expert Comment

by:David Lee
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Have you tried adding the sender and/or sending domain to the safe sender list?
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Expert Comment

by:hdmiller
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Check the email address of the sender  is blacklisted.

http://www.mxtoolbox.com/blacklists.aspx

If they are marked as a spammer, you will those problems.
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by:OnsiteSupport
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If they are rbl'd then mail foundry will be trapping it.  It would also be ocurrng for all users wouldn't it?
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by:hdmiller
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I could be mistaken, but from what I understand is all redirector servers might not have an updated spamlist and will let the message pass with no issue.

Did you check if they are listed?
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by:OnsiteSupport
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The messages are not listed.

My next thought is to copy the mailbox contents to a new mailbox and repoint the profile to the new mailbox.  Any ideas on how to accomlish this?

Thanks,
Craig
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Accepted Solution

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OnsiteSupport earned 0 total points
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Solution...built a new exchange server 2010 and migrate mailboxes to new machine!!!!
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Author Closing Comment

by:OnsiteSupport
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built new exchange server.  migrating mailbox to new server cleaned up something.
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