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Sonicwall Blocked Site

Posted on 2012-04-11
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Last Modified: 2014-03-18
I had a user this morning who got blocked by the Sonicwall when going to a client web site.  I logged into the Sonicwall and added the site to the always allow list.

Now everyone in the company can visit the site without the sonicwall interferring, except for the original user.  The user can access the site if he uses Firefox, but with IE he get blocked until he hits F5, then he is allowed to go to the site.

I cleared his cache, temp files and cookies.  That did not work.
I used a Microsoft Fix It to reset IE to factory settings.  That did not work.
I searched the registry and removed any reference to this site.  That did not work.
I searched the hard drive and removed any file containing the web site.  That did not work.

Can someone help me resolved this issue?
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Question by:commeng
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9 Comments
 
LVL 7

Assisted Solution

by:BelushiLomax
BelushiLomax earned 664 total points
ID: 37834276
Did you ipconfig /flushdns? Possibly there is still something in cache that is pointing IE to it.
0
 

Author Comment

by:commeng
ID: 37834335
I just tried IPCONFIG /flushdns and it did not work.
0
 
LVL 13

Assisted Solution

by:IT-Monkey-Dave
IT-Monkey-Dave earned 668 total points
ID: 37834461
Try toggling InPrivate Browsing on, visit the site, then turn IPB off.  See if that clears it.
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Assisted Solution

by:UWS-BCH
UWS-BCH earned 668 total points
ID: 37834585
Try changing his IP address.
0
 

Author Comment

by:commeng
ID: 37843920
NO toggling InPrivate did not work and changing the IP Address did not work either.
0
 

Author Comment

by:commeng
ID: 37862718
I ran ccleaner to remove all temp files and bad registry files, no Change.
I removed Internet Explorer 8, No Change (I put it back on).
I ran a full Virus/Maleware scan, No Change

Anyone have any ideas?
0
 

Author Comment

by:commeng
ID: 37873126
Today I rebooted the firewall
Logged in as a different user
And cleared the URL Cache in the firewall

Still no change.

Any more ideas from anyone?
0
 

Accepted Solution

by:
commeng earned 0 total points
ID: 39926422
The problem is that the site was being redirected.  So the site I entered into the sonicwall to open it up was incorrect.  Once I looked at the logs and found the true URL, the site started working without a problem.
0
 

Author Closing Comment

by:commeng
ID: 39936301
The ultimate solution was finding the right URL to open, but the troubleshooting steps provided where valid.
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