How to remove the forced lock screen and Pin requirement in SBS2011 activesync?

I have a client that wants the forced policy removed from the exchange server that applies to smart phones.
anyone know a quick link to the instructions?  at the moment I don't want to read a big document explaining how to understand the whole policy, just want to remove the forced pin and lock screen settings.  for androids and iphones.
LVL 16
R. Andrew KoffronAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Alan HardistyCo-OwnerCommented:
I take it that your customer is aware that if they do this and a phone is lost, that they won't be able to remotely wipe the device, so data on the device would be compromised very easily?
Alan HardistyCo-OwnerCommented:
Also - unless the Policy Refresh Interval has been set in the Policy, which it isn't by default, you will have to remove all accounts on all the phones before the settings would be removed from the devices, then setup the accounts again having enabled the Policy Refresh Interval before adding the accounts back.
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

R. Andrew KoffronAuthor Commented:
@alanhardisty, yupp explained it, but they don't care. and also the company doesn't  actually own any of the phones. and most importantly the person that pays me doesn't want to hear anything except "ok it's fixed" just remove and re-add.

@didnthaveaname, thanks looks like what I needed. will let you know as soon as client has a chance to tell me.
R. Andrew KoffronAuthor Commented:
@alanhardisty where is the policy refresh interval setting?
Alan HardistyCo-OwnerCommented:
Exchange Management Console> Organization Configuration> Client Access> Exchange Activesync Mailbox Policies> Default Policy Properties> General Tab> Refresh Interval (hours).

If you set the interval and then make changes to the policy, the interval will then determine how often the devices check in for Policy Changes.  No Interval - no check in for changes.

Do you know the reason behind losing the setting?  Is it because the password interval is too short and they are getting pissed off (like I did) with having to enter the PIN too often?  If that is the case, you can change the interval to be much longer e.g., 2 hours without use before needing to be entered.
R. Andrew KoffronAuthor Commented:
@alanhardisty I did offer to lengthen the time. but they're just pissed off at it. so won't listen. I'll re-address it in a while. everything else is going great and they love the SBS2011 so they'll be all shinny in a month or so:)
Alan HardistyCo-OwnerCommented:
I understand - but would never recommend removing it completely, but then as long as you have advised them of the risks and they acknowledge that, then you can't do much else.

You could ask them to try a 2 hour lock - or longer if you want for a week and see if they are happier and if not, then remove it completely?  Might be worth asking?
Alan HardistyCo-OwnerCommented:
Having said that - SBS 2011 will only let you set a 60 minute max inactivity timeout before you need to re-renter the PIN.
R. Andrew KoffronAuthor Commented:
well I'll go back and try and turn it on in a while, when they're not mad about it. especially when general employees start getting access.
Alan HardistyCo-OwnerCommented:
Well - if you at least have the Policy refresh interval set - then you can turn it on / turn it off and the devices will at least pick up the change, whereas by default, they get the 5 minute timeout and no refresh of the policy.

Good luck switching it on as and when you do :)

R. Andrew KoffronAuthor Commented:
thanks guys, worked perfectly,  
I split the point based ont he refresh interval setting that will prevent future need for rebooting and deleting accounts off phones.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Remote Access

From novice to tech pro — start learning today.