Solved

Sony Laptop Win 7 Crashing-Restarting

Posted on 2012-04-11
9
449 Views
Last Modified: 2012-04-13
I have a client's laptop that Win 7 keeps blue screen crashing and restarting.  In safe mode, it seems fine.  This leads me to believe Win 7 has become corrupt.  But before. I go to re-format, can someone check the attached files for clues as to why it is crashing?
WER-124441-0.sysdata.xml
041112-28298-01-dmp.txt
041112-28984-01-dmp.txt
0
Comment
Question by:ArtG2521
  • 4
  • 4
9 Comments
 
LVL 12

Expert Comment

by:Sandeep
ID: 37835910
Have you tried Last Known Good Configuration option which is available at same screen at Safe Mode ??? Normally this fix issues and brings back to that state where system was working perfectly fine.
Try it and see if it helps you
0
 
LVL 92

Expert Comment

by:nobus
ID: 37836394
plse - don't rename the dumps -just attach tehm

it points to ataport.SYS  and   WmiPrvSE.exe (=Windows Management Instrumentation)

the ataport trouble can come from a bad bootsector
Boot up with your Win 7 DVD and get to the command prompt and type
c:
bootsect /fixmbr
bootsect /fixboot
0
 

Author Comment

by:ArtG2521
ID: 37838394
The client does not have their original disk.  My Win 7 disk is not the correct version and will not allow me to run the repair.  How can I still accomplish this?
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 

Author Comment

by:ArtG2521
ID: 37838405
By the way, Last known config did not work nor did system restore.
0
 
LVL 92

Expert Comment

by:nobus
ID: 37838548
well - it i the clients responsibility to have one
failing that (as most forget it) you can look for a cd with the correct versuion, or buy one
what version do you have - and the client?
0
 

Author Comment

by:ArtG2521
ID: 37838579
Win 7 Ultimate, I may have this in my office, but right now I have Win 7 Professional OEM
0
 
LVL 92

Accepted Solution

by:
nobus earned 500 total points
ID: 37841263
normally they should work, according to this article, which presents solutions for making a cd - UNLESS the versions are 32-bit and 64 bit - these are not compatible   :  http://www.winhelp.us/index.php/windows/troubleshooting-windows/repair-your-computer-in-windows-vista-or-7.html
0
 

Author Comment

by:ArtG2521
ID: 37841694
I was running out of time, so I decided to backup and re-format and all is good now.  However, I am awarding the points because some of the information you (nobus) gave me I did not know and is very helpful.  Thanks.
0
 
LVL 92

Expert Comment

by:nobus
ID: 37841830
tx for feedback ! lets hope all stays well
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
windows tablets 1 38
M2 SSD questions 14 32
Encrypting Windows 7 directories: general questions 5 30
Windows 7 and Windows 10 offline sync 3 16
So many times I have seen the words written in a question "if only I could show you" or " I know how hard it is for you since you can't see it" in any zone. That has inspired me to write about this tool in windows 7 called "Problem Steps Recorder…
You may have a outside contractor who comes in once a week or seasonal to do some work in your office but you only want to give him access to the programs and files he needs and keep privet all other documents and programs, can you do this on a loca…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question