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Outlook 2010 issues

Posted on 2012-04-11
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Last Modified: 2013-02-28
Dear Experts,

We are currently experiencing issues with our Outlook Clients and requiring some advice.

Our environment consist of Outlook 2010 (32bit) clients connected to Exchange Server 2007. Autodiscover is pointed to the exchange server and we do not use proxy server.

Issues are:

1. Unable to configure Out Of Office from Outlook Client on some machines but works on others with the same settings. Error message: " Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later".

2.. Meeting rooms and Other Users Calendards' Free/Busy time is not showing in Scheduling Assistant.

3. Outlook randomly and intermittently needing password on various computers.

Many thanks.
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Question by:johnsands
8 Comments
 

Expert Comment

by:DouglasSTG
ID: 37835519
Sounds like it could be a networking issue.

Is this server also acting as a file server? Anyway you can test the network by transmitting a large amount of data from the server to some of the PCs and see if it completes or gets corrupt? I'm not sure if there are any network test programs, if so maybe some other expert could suggest one to try.
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Expert Comment

by:kinecsys
ID: 37835595
It would help to know when this all started. Any changes, updates, reinstalls that we can blame?
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Author Comment

by:johnsands
ID: 37835670
Hi DouglasSTG,

The server is not acting as file server, however it is an Exchange and BES Server. The BES Server is no longer serving clients, its just sitting passively on that server with most of the services disabled. I have been sending a ping loop command to the server for the past half hour without a single drop, so I am confidence that the network is stable. Well, internally anyway.


Hi kinecsys,
If we would to blame updates or reinstalls, then it would've affected everyone at the same time. Which is not the case with us, it only affect some and not others. Tried matching the settings to the functional machine without success.
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faizbaig earned 168 total points
ID: 37835919
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Assisted Solution

by:apache09
apache09 earned 166 total points
ID: 37836145
Sounds like you need office 2010 Service Pack 1 Installed:
http://support.microsoft.com/kb/2460049
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Assisted Solution

by:DouglasSTG
DouglasSTG earned 166 total points
ID: 37837193
The above from apache seems like a good step to take. Make sure you have all the latest updates for the server.

I'm going to guess you already tested your firewall on the server and Anti-Virus?
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