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All folders are up to date vs. This folder is up to date in Outlook 2007 and 2010

Posted on 2012-04-11
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Last Modified: 2013-02-28
Runnng into an issue with a hosted exchange email service whereby all the Outllok 2007 and 2010 clients report "This folder is up to date" instead of "all folders up to date". Outlook 2003 reports "all folders up to date. I suspect this issue is related to autodiscover as there were a few issues we went through. The following autodiscover related features are working however in 2007 and 2007: Out of Office assistant, Offline Address book, Busy Calendar status. All the 2007 and 2010 Outlook clients in the corporate office have this issue and the ones outside the office don't so I suspect a DNS or firewall issue is the culprit. Any ideas on what the required conduit is for the all folders are up to date status?

Thanks Experts!
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Question by:crdixon
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Expert Comment

by:sanjaykumar_p
ID: 37835818
Could you elaborate more on this? What version of Exchange Server you are using? and when you manually click other folders, does the status bar shows "Downloading emails"?

Do you use Org Forms? Check this link

http://support.microsoft.com/kb/2637470
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Author Comment

by:crdixon
ID: 37982464
The error meesage we are getting is related to the ooficeline address book. It is hosted on Exchange 2007 I believe.
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Accepted Solution

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crdixon earned 0 total points
ID: 38765194
This was due to the AD server grabbing the DNS request and resolving them internally and incorrectly. After cleaning up some entries on the DNS server the issue was resolved.
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