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Quickbooks 2009 Server Manager will not allow a USB drive to eject.

Posted on 2012-04-11
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Last Modified: 2012-05-07
Have a client, they use QB 2009 Server Manager on their SBS 2011 server.  They use Macrium Reflect for backup and they have an offsite USB drive they swap every friday.  For some reason the USB drive will not eject when they go to swap the drive out.  As soon as i kill the QB Server Manager, the drive will eject.  I made sure the Server Manager is not monitoring the drive, but it is still holding the drive, keeping it busy so it won't eject.

Help!
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Question by:acmesupport
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by:John Hurst
ID: 37838481
Server Manager is supposed to keep the scan of the Company Ledger file active, so that part is normal.

One issue you might be facing is that the Server Manager and the Company Ledger are supposed to be on the same physical partition. If that is not true, that can cause a problem.

Otherwise, see if the backup to the USB driver is completing properly. I have multiple clients with Server Manager running and the Company Ledger on the same partition. We back up to tape, the backup completes, and the tape can be ejected without terminating the Server Manager.
So (1) check the location of the Company Ledger and (2) check that the backup software has completed and released the USB drive.

.... Thinkpads_User
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by:acmesupport
ID: 37838497
Makes sense.  

The QB manger is on the C drive and the files are on the D.  The USB drive is the F.  The backups complete.  Strangely enough, this setup was identical before the migrated to SBS 2011, from SBS 2003.  Can I ask the Server Manager to ignore the F Drive?  As soon as I kill the server manager the USB drive releases.
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by:John Hurst
ID: 37838539
I have checked with Intuit on several occasions and the Ledger and Server Manager are supposed to be on the same drive/partition.

1. Try moving the ledger to drive C: (and fix the clients to look to the new location)  and see if the issue continues.

2. Try (in Server Manager) to remove the scan to drive F: I cannot replicate this so I cannot be certain. However I think scans can be removed.

3. Exclude the QB Ledger files from the back and back them up manually (more work for you).

4. Can you check whether the backup software is actually finishing?

.... Thinkpads_User
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by:John Hurst
ID: 37858748
acmesupport - Have you been able to resolve this? Please let me know about my last post with all the options. ... Thinkpads_User
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by:acmesupport
ID: 37866627
1. Try moving the ledger to drive C: (and fix the clients to look to the new location)  and see if the issue continues.

I can't do this as there is a share that people access on the "D:" that is in use.

2. Try (in Server Manager) to remove the scan to drive F: I cannot replicate this so I cannot be certain. However I think scans can be removed.

How do I do this?

3. Exclude the QB Ledger files from the back and back them up manually (more work for you).

Tried this, no success.

4. Can you check whether the backup software is actually finishing?

I checked, it is finishing.
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by:John Hurst
ID: 37866643
>>>> 3. Exclude the QB Ledger files from the back and back them up manually (more work for you).     Tried this, no success.

That is strange. You say you do not backup the QuickBooks data file and you still cannot eject the USB?   How could that happen?

Check to see whether there are other QBW files around (e.g. last year's backup).  Something must be there, otherwise, not backing up .QBW files means the backup doesn't even know about QuickBooks.

Also, is version control in your backup software referring to files that do not exist? That is, now not backed up.  

... Thinkpads_User
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by:acmesupport
ID: 37881266
Sorry, #3, I can do this, I did try this and there was no change, the USB drive still will not eject.

All I need to do is get the server manager to ignore the F drive.  

The backups for this server started in February.  New server was installed then.  So there is version control but its only a few months old.

The backups are put into compressed files, so the server manager would not see the QB files on the backups.
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John Hurst earned 2000 total points
ID: 37881348
If you exclude the folder structure holding QuickBooks ledgers, then I do not know why the backup would get stuck. I am not sure if this is really a QuickBooks problem or not.

Try two things in an off-time:

1. Uninstall the Server Manager (keep the CD handy so you can reinstall).
2. Check (search) for all .QBW files and locate them.
3. Restart the server.

If you have the luxury (evening, or weekend), exclude the QB folder from the backup. Allow the backup to run and then:  What happens?

Reinstall the server manager and scan for the ledger (only one?  Please verify).

So you could set this up for tonight (say), allow the backup to run tonight, and then reinstall the server manager first thing tomorrow.  Or use this weekend to allow more time.

.... Thinkpads_User
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by:John Hurst
ID: 37938594
Thank you, and I was pleased to help you with this. ... Thinkpads_User
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